Associate Project Manager, Operations

Job Details: Job Location: Philadelphia - Philadelphia, PA, Salary Range: Undisclosed, About Health Union

Health Union powers the first and largest community-based activation and data platform, transforming healthcare by providing unparalleled support, information, and validation for millions navigating complex health conditions and their care teams. With over 125+ condition-specific online communities and 15 years of community leadership, Health Union’s authentic engagements fuel the company’s robust suite of endemic media, influencer marketing, market research, and data solutions, driving proven outcomes for patients, HCPs, and brands.

Position Overview

Health Union is seeking a full-time Associate Project Manager to join our Program Management & Operations (PMO) team, the group that runs the cross-functional work behind Health Union's strategic projects, product implementations, and AI transformation initiatives.

This job is about driving projects to completion and creating effective, efficient, and sustainable processes across the organization. It is also where AI becomes part of how the PMO team operates day-to-day, by finding the repetitive, manual effort in our projects and replacing it with AI-assisted workflows. 

Project Managers at Health Union work in tandem with the rest of the PMO team and partner closely with teams across the company. You will be accountable for the day-to-day delivery of your assigned work: running the meetings, tracking the deliverables, managing communication between teams, and keeping stakeholders informed. Success in this role requires someone highly self-motivated, proactive, comfortable with ambiguity, and excellent in a collaborative environment.

What You'll Do

Project Management

Own end-to-end delivery on assigned projects, including but not limited to product implementations: scope, plan, timeline, communication, and closeout
Translate business needs and signed client commitments into clear, executable plans, so that every team involved knows what they own and by when
Coordinate across the functions that deliver the work (sales, product, media, editorial, and analytics) and serve as a reliable point of contact at every level of the organization, including client-facing partners where applicable
Flag early when scope or timeline is at risk, and escalate with a recommendation
Run project meetings with clear agendas, documented decisions, named owners, due dates, and timely recaps
Provide clear, consistent, appropriately concise status updates to stakeholders and leadership
Keep quality and speed to market steady through high volume periods, particularly the Q4/Q1 launch peak
Facilitate After Action Reviews, communicate the learnings to those who benefit, and revise processes, templates, and best practices accordingly

AI Tooling & Automation

Surface the manual, repetitive steps you hit in your own work and cross-functional projects you support, and bring them forward as candidates for automation
Build and iterate on prompts, AI workflows, and automations using the tools in our stack, with training, mentorship, and room to learn
Support adoption by writing how-to guidance, running walkthroughs, and helping teammates get comfortable with new tools
Maintain the PMO's record of AI use cases, including status and measured time savings
Contribute to Health Union's broader AI enablement and governance work as the company scales its AI capability

Operational Support

Document, maintain, and help design the processes, SOPs, templates, and operating standards behind repeatable work across various business functions
Help resolve and become a go-to resource for cross-functional support and issue resolution: frame the problem, gather the right people, and facilitate solutioning
Support rollouts of new processes and tools through training, communication, and planning
Pilot, measure, and document what works, and recommend optimization opportunities and retiring ineffective workflows
Qualifications: What You Bring

1–3 years of professional experience managing projects or programs
Bachelor's degree, with a preferred concentration in Business Administration, Management, Operations Management, or Project Management — or equivalent professional experience
Fluent use of AI tools in your work or personal life, paired with real curiosity about building with them
A systems mindset — you notice patterns, spot the repeated step, and instinctively ask whether it should be done this way at all
Enjoy critical thinking and working through challenging problems 
Strong organizational and interpersonal skills, and advanced verbal and written communication
Proven focus on detail and a strong commitment to service delivery
Ability to work independently and as part of a team, comfortable asking for direction and then running with it
Proficiency with project management tools; experience with Asana is strongly preferred
Comfort with ambiguity and shifting priorities, and an instinct to raise priority conflicts early

Nice to Have

Familiarity with digital media operations or ad operations
Hands-on experience building automations or workflows in tools such as Asana Rules or Claude Cowork/Code
A track record of process design and documentation

Annual base salary for positions at this level and job group is $50,000 - $69,000, and your base pay will depend on the qualifications, experience, skills, and competencies required for this job.

At Health Union, base pay is one part of our total compensation package and is determined within a range that provides the opportunity to progress as you grow and develop within a role.

In addition, our Total Rewards package includes medical, dental, and vision insurance, a 401(k) plan, a professional development budget, and paid time off available to full-time employees upon hire. You will also be granted time off for designated company-paid holidays, summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Health Union Really Is the Best Place to Work

As a dynamic organization that offers flexible work options, we foster a workplace that encourages an authentic, respectful culture of teaching and learning. We work hard and save space to form close-knit relationships that are meaningful to us individually. Health Union also offers top-tier benefits and other perks to full-time employees, starting day one.  We cultivate a dynamic, collaborative work environment that values inclusion, community, excellence, and transparency. But don’t just take our word for it: The Philadelphia Inquirer, Philadelphia Business Journal, Inc., and Forbes have all named Health Union a “best place to work”-and we take pride in living up to that hype every day. 
 

Commitment to Inclusion

At Health Union, we believe that individually we make a statement, but collectively we make an impact. Diversity and inclusion power that impact. We strive to create a sense of belonging by embracing our differences. We are an organization where everyone is valued, heard, and appreciated. Health Union encourages applicants from historically marginalized populations to consider our team as your next opportunity for change. We are committed to equal employment opportunity and advancement regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or gender expression, Veteran status, or any other characteristic protected by applicable law. 

To comply with federal law, Health Union participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

The position offers a hybrid work arrangement, requiring a minimum of two in-office days per week. Our office is located in Center City, Philadelphia. 

Applicants must be legally eligible to work in the U.S for any employer.
 

*Candidates only. No direct calls or emails. No recruiters/agencies, please.