Associate Director, Pricing Strategy & Experience

About The Role

The Associate Director of Pricing Strategy & Operations is responsible for driving the execution and operational excellence of TRR's pricing strategy. This role serves as the connective tissue across pricing, merchandising, product / eng and operations to translate strategic initiatives into scalable processes and clear business requirements. This role drives the strategic and operational pricing roadmap by aligning cross-functional teams, removing execution bottlenecks, and balancing customer value with long-term business scalability. Success requires strong program management, systems thinking, and cross-team influence to deliver consistent pricing initiatives that yield measurable business impact.

What You Get To Do Every Day

• Help define operational pricing roadmap (identifying dependencies, mitigating bottlenecks and ensuring cross-functional alignment from concept to execution) in order to fix the root cause, reducing errors, contacts and time-to-site

• Oversee continuous competitive intelligence (tracking primary and secondary market prices as well as evaluating brand positioning) and identifying areas of opportunity 

• Serve as the strategic quarterback for the Pricing organization using business analysis and customer insights to identify opportunities, uncover root causes and align cross-functional teams on the highest-impact actions - ensure solutions address business opportunities holistically

• Direct our price request expert team responsible for delivering accurate, trust-building valuations that drive high value supply - help drive continuous improvement by integrating humans at right touchpoints with tech

• Drive a holistic communication strategy for pricing across our entire experience - site, teams and tools; establish structured channels to gather qualitative feedback from market insight and consignor-facing teams (Luxury Managers, Retail Staff, Consignor Relations, etc) and integrate it with quantitative data to refine our pricing strategy

• Develop & manage a diverse team - provide feedback, training, and coaching to further career growth

• Create a team environment centered around collaboration, openness and learning

• Be a positive role model for the team by fostering strong cross-functional relationships with key business partners (Merch, Planning, BSA, CR/CS, etc)

What You Bring To The Role

Minimum Requirements:

• 7+ years of proven success in merchandising, planning or related field in a high growth, fast-paced environment

• Proficient in Microsoft Office, particularly Excel; experience with G Suite & Looker a plus

• Strong analytical, critical thinking & problem solving skills. Ability to relay verbal and written information concisely & effectively

• Self-starter who can ramp up quickly and is excited to take on new challenges

• Team player who is able to work effectively and collaboratively across multiple departments

• Comfortable and confident making data driven recommendations

• Exceptional time management and organizational skills

• Thrives in a fast-paced environment where the only constant is change

• Must have a passion for creative problem solving and insatiable curiosity

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $154,741.00-$198,953.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.