Associate Director, Field Technology (Remote)

Position Summary

The Associate Director, Field Technology is responsible for leading the management, organizational roadmap, optimization, and field adoption of sales systems, including CRM, Field Reporting, and other field technology tools. This role will focus on strategic enhancements, system performance, and cross-functional alignment to support commercial effectiveness.

The Associate Director will serve as a key partner to Field Strategic Operation points, Brand, IT, Commercial Operations, and Analytics, ensuring sales teams have the necessary tools and insights to optimize execution.

Key Responsibilities:

Sales Systems Strategy & Optimization

• Act as a business owner for sales systems supporting field teams across multiple therapeutic areas
• Develop the Field Technology organizational roadmap for each sales division they support
• Drive system enhancements, configurations, and integration efforts with IT and external vendors
• Develop and implement a roadmap for field technology improvements, ensuring alignment with business needs and strategic imperatives
• Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies

Field Support & Adoption

• Serve as a liaison between field sales and IT, ensuring seamless system performance and issue resolution
• Collaborate with Systems Training to create training materials, system guides, and best practices for end users
• Establish and monitor adoption metrics, proactively identifying areas for improvement

Data & Analytics Alignment

• Partner with Commercial Analytics teams to ensure sales teams have access to meaningful insights and dashboards
• Work with IT to maintain data integrity, governance, and compliance within sales systems
• Assess system utilization data to provide strategic recommendations to leadership

Stakeholder Engagement & Cross-Functional Collaboration

• Leads through influence across multiple functions.  Collaborate with Field Strategic Operation teams, Brand, IT, and Marketing to align system capabilities with commercial priorities
• Manage relationships with external vendors, ensuring system reliability and ongoing enhancements
• Contribute to vendor selection, contract negotiations, and service-level agreements

Qualifications & Experience

Required:

• Bachelor’s degree in business, Information Systems, or a related field
• 8+ years of experience in sales operations, CRM management, or field technology
• Expertise in Veeva or Salesforce CRM, Power BI, and other sales enablement platforms
• Proven ability to lead system implementation, enhancements, and field adoption initiatives
• Strong analytical, problem-solving, and project management skills
• Experience working cross-functionally with Sales, IT, and Commercial Operations

Preferred:

• Experience in the pharmaceutical, biotech, or healthcare industry
• Familiarity with AI-driven sales analytics and emerging field technologies

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $169,222.00 - Maximum $253,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Application Deadline: This will be posted for a minimum of 5 business days.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

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Disclaimer: 

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting [email protected]. 

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At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

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Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.