Associate Director, Client Partner

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

We expect Associate Director, Media Client Partner to be experts in client communication, have an understanding of integrated digital media strategy and be able to develop deep client relationships with key decision makers. They are responsible for delivery excellence across all day-to-day operations including client management and activation, while assisting in delivering excellence across all of DEPT’s growth marketing service offerings. 

JOB RESPONSIBILITIES  

• Responsible for developing and maintaining a strong rapport with their client - being the trusted advisor to the client and key face of the account team. Responsible for leading communications and day-to-day team operations to deliver effective strategy towards client goals. 
• Maintain a strong understanding of the holistic business for each client in their portfolio - with insights on their competitors, overarching business goals, engagements with other agency partners, performance priorities, etc.
• Responsible for orchestrating multi-discipline collaboration of activation, data, planning and tech teams for flawless execution of full-funnel, cross-channel campaign strategy and activation. Serves as the day-to-day account leader responsible for managing client expectations and effectively setting the account team up for shared success.
• Define channel mix and budget allocations by channel
• Possess a deep proficiency in Search, Social, with a core understanding of Programmatic, Data Sciences & Analytics, Creative, SEO/CRO and have a strategic perspective on how/when to utilize various channels and how they work together to help meet client business goals. 
• Hold recurring check-ins with client senior points of contact to proactively solicit feedback and discuss larger client business initiatives. Relay information from clients to account & activation leads and build strategies accordingly or develop action plans to continue driving business growth.
• Responsible for all major deliverables and presentations for their client portfolio ( QBRs, annual review, in-person strategy meetings, tactical presentations, etc) to ensure activation teams across the board (media and growth) are delivering high-quality, innovative strategy - with a  consistent story line to push their clients business and goals forward. Assist Director, Client Partner in creation of any executive level presentations as needed.
• Always looks ‘10 steps ahead’ when it comes to flagging risk, opportunity, and future needs for client stability and success
• Ensure successful onboarding of all new clients within their portfolio - overseeing initial overarching strategy, account management/collaboration process is set up for success, and client interactions and performance are off to a healthy start
• Ensure new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each clients’ business and priorities.
• Remain familiar with client SOWs and ensure clients are billed correctly each month, and manage hourly pacing and utilization if working on an hourly client.
• Ensure we have high-performing team members within account teams and flags any issues, concerns etc to appropriate activation & services leaders
• Actively identify upsell opportunities and works with Director, Client Partner and appropriate leaders to effectively sell in more business
• Play a key role in new business pitches

QUALIFICATIONS   

• 7+ years of experience in client-facing roles with cross-channel, digital media planning and activation contexts, with a minimum 3 years of experience directly leading client relationships and managing accounts at an agency; or equivalent experience on client side.
• Natural, proven leadership instincts that your team will want to follow, and your clients will implicitly trust. Able to understand clients' visible and invisible needs.
• Able to clearly and concisely articulate a persuasive point of view, both written and verbal, presenting to project stakeholders.
• The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)
• Preferably hands-on experience with, if not deep understanding of, Google Search, Bing Search, Meta Ads, YouTube, Google Display Network, TikTok, Snapchat, Pinterest, LinkedIn, and major DSPs

WHAT DO WE OFFER?

• Healthcare, Dental, and Vision coverage
• 401K plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range$108,000—$130,000 USD