Associate Billing Analyst
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SAFETY INSURANCE COMPANY
Boston, MA, US
Summary
The Associate Billing Analyst handles a high volume of customer calls regarding billing and payment inquiries while documenting interactions in the company system. They also perform basic account maintenance and escalate complex issues to appropriate team members.
Job Description
Job DetailsJob Location: Safety Insurance Main Office - Boston, MA 02110Salary Range: $53,000.00 - $55,000.00 Salary/yearDescription:
Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.
At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.
Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:
Medical, vision, and dental insurance
3 weeks accrued PTO
100% matching 401(k) retirement plan
100% tuition reimbursement
Free on-site fitness center
Complimentary coffee and breakfast service
…and much more!
Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.
Summary:
The Associate Analyst learns the basics of the Billing Operations team to provide a high level of professionalism when addressing a customer's general questions. The Associate Analyst assists the team by answering and directing customer phone calls, resolving issues, and continuing to train to take on advanced tasks. This is an in-person position that reports to our Boston, MA office 5 days a week.
Responsibilities:
Practices effective listening skills, patience, and empathy to provide the best possible service experience to our callers
Handles a large volume of calls by routing them to the appropriate department
Provides accurate information and assists customers with general inquiries regarding billing and payment matters
Documents a summary of all billing related inquiries in the company’s billing system
Performs basic maintenance to bill accounts as identified through reports or when communicating with insureds, agents, or Safety’s internal staff
Recognizes when a call needs to be escalated and adheres to the established procedures when transferring callers to the appropriate billing team member
Performs other duties and/or projects as needed or required
Qualifications
College degree is preferred
Interest in learning about billing, payments and insurance
Reliable and a proven hard worker
Exceptional communication and interpersonal skills
Bilingual in Spanish or Portuguese a plus
