Associate Account Partner (CBS)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a driven, ambitious Associate Account Partner to join a growing Professional Services team within Business Services and Travel, Transportation, and Hospitality (industry experience not required for this role). You'll be a key player on our Go-To-Market team, working shoulder-to-shoulder with our customers, Account Partners, license sales, product experts, and the broader Customer Success ecosystem.

You'll generate pipeline by aligning our offerings with strategic customers we engage with, partner with our license teams on business value-led approaches and help customers unlock real value to achieve their biggest goals on the Salesforce Platform — all while building the relationships and instincts that set the foundation for a career at Salesforce.

What You'll Actually Be Doing
 

• Identify and create new qualified opportunities within the current customer base, driving deals through a full sales cycle to closed won.
• Work alongside our license sales organization and customers, using a consultative selling approach that positions Salesforce Services as a long-term trusted advisor.
• Craft compelling POVs and clearly pitch entry-point service engagements and expansions that generate real business value from a customer's Salesforce investment.
• Partner cross-functionally on account strategy alongside our Account Partners, working with the Customer Success ecosystem to help customers get the most out of their Salesforce investment.
• Build your industry expertise and business acumen fast — learning what motivates customers and how to align to their strategic goals.

You're Our Person If...

• You have 3+ years experience in technology sales or technology implementation — whether pitching solutions to customers or helping bring them to life.
• You consistently meet or exceed quota, with experience closing deals in a multi week to multi-month sales cycle
• You have experience navigating complex customer situations within large organizations and gaining executive-level buy-in.
• You are able to prioritize and perform effectively under pressure, with great attention to detail and strong analytical and problem-solving skills.
• You have expertise facilitating meetings and presenting to executive-level audiences in a concise, inspirational, and convincing manner.
• You enjoy the pursuit of learning and thrive in a fast-paced environment for growth and change

Even Better If...

• You have 3+ years of technology consultative sales experience, including 2+ years of inside or field sales experience
• You consistently meet or exceed quota, with experience closing deals on a 2-week to 3-month deal cycle.
• You have knowledge of business processes (such as Sales, Marketing, Service, and Support) and the ability to link those processes with product and technical solutions.
• You have knowledge of Salesforce applications, platform features, capabilities, and best use, and/or experience in Consumer Business Services and/or Travel, Transportation, and Hospitality industries.

Note: Our Associate Account Partners are primarily remote, but should be open to travel up to 20% of the time.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.