Assistive Technology Support Staff

Job Description:

Job Title: Assistive Technology Support Staff 
Location: Springfield, Missouri 
Department: 2gether TECH Operations 
Employment Type: Part-time 

Job Summary: 
Are you looking for a meaningful role where you can make a real difference in people’s lives while working with innovative technology? Join our compassionate and collaborative team as an Assistive Technology Support Staff member and help empower individuals to live more independently and safely. In this role, you’ll enjoy a supportive team environment, opportunities to build valuable technical and human services skills, meaningful work that directly impacts others, and a workplace culture that values connection and purpose. We are looking for individuals who are dependable, detail-oriented, tech-savvy, and passionate about helping others. 

In this position, you will monitor assistive technology systems for assigned clients, respond to alerts, and ensure timely communication with designated contacts. You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Monitor client dashboards in real-time to ensure safety and proper functioning of assistive technology systems 
• Respond to alerts by notifying designated contacts promptly using phone, text, or email communication 
• Review and stay informed on client assessments, ISP plans, and parameter guidelines to ensure accurate response to each situation 
• Document all alerts, notifications, and responses thoroughly in accordance with Medicaid documentation standards 
• Communicate urgent issues, including system malfunctions or power failures, to appropriate contacts immediately 
• Collaborate with team members and leadership to ensure seamless service delivery and client support 
• Maintain consistent attendance and punctuality for assigned shifts 
• Perform additional duties as assigned by leadership 

Education, Experience, and/or Credential Qualifications: 
• Must be at least 18 years of age 
• High school diploma or GED required 
• Experience or basic knowledge working with individuals in the developmental disabilities (DD) field preferred 

Additional Qualifications: 
• Ability to communicate effectively both verbally and in writing 
• Strong interpersonal skills with the ability to collaborate and problem-solve with multiple teams 
• Basic computer proficiency required 
• Knowledge of service provision practices preferred 
• Must pass background checks including criminal record and abuse/neglect screening 
• Must have a personal cell phone 

Physical Requirements 
• Regularly required to communicate verbally and listen effectively 
• Frequently use hands for handling, typing, and operating equipment 
• Occasionally required to stand, walk, and sit for extended periods 
• Must have close vision and the ability to adjust focus as needed 

Keywords: assistive technology, support staff, part-time, Springfield MO jobs, human services, developmental disabilities, monitoring systems, entry level tech support, caregiving support, client support 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.