Assistant Service Manager (Calibration)

Overview

Who we are:

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer:

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Summary: Responsible for assisting the Calibration Service Manager in the execution of his/her duties, and when delegated, represent the Manager in his/her absence. Meet corporate, divisional and lab goals, objectives and customer requirements through the effective management of the Calibration Laboratory staff and effective communication and teamwork with local laboratory sales and corporate support staff. Operate within generally accepted business and technical practices, and company policies and procedures. Safeguard company and customer assets, equipment, material and information. This individual must have excellent customer service skills, in person and by the phone. 

Responsibilities

• Project Management
  • Lead and manage Shipboard Calibration projects for both commercial and government clients, from planning through execution to completion.
  • Develop detailed project plans, schedules, and resource allocation strategies to ensure the efficient and effective delivery of project objectives.
  • Manage multiple projects simultaneously.
  • Coordinate with internal teams and vendors to execute project activities in accordance with client requirements and industry standards.
  • Approve time charges and material expenditures, within their spending limit, unless they specifically delegate these duties to the assigned techs.
  • Work with SME (Subject Matter Expert) to Write/modify subcontract purchase orders. Verify subcontract purchase order values are kept current and that increases and decreases are processed quickly so that job cost can be determined.
• Commercial and Government Contract Compliance
  • Ensure compliance with contractual obligations, specifications, and regulatory requirements for both commercial and government ship Calibration projects.
  • Adhere to relevant regulations and guidelines, such as those from regulatory bodies and classification societies, to ensure adherence throughout project execution.
  • Maintain accurate project documentation and records to demonstrate compliance and facilitate audits as required.
  • Compare labor expenditures against the spending plan and report any variation with explanation.
• Shipboard Calibration Management
  • Manage shipboard Calibration projects, including planning and coordination of Calibrations, logistics, and safety protocols.
  • Coordinate with vessel owners, operators, and onboard personnel to schedule Calibrations, minimize downtime, and ensure minimal disruption to vessel operations.
  • Oversee the deployment of Calibration teams, equipment, and materials to the vessel site, ensuring timely and efficient completion of Calibrations.
  • Approve all requests for material and rental equipment within the spending limit.
  • Represent the company in discussions with the customer regarding schedule and support the contract group in developing support for “schedule impact” on change orders when warranted.
• Quality Assurance and Safety Compliance
  • Implement and enforce quality assurance measures to uphold the highest standards of workmanship and compliance with specifications.
  • Conduct regular inspections and audits to assess the quality of Calibrations and ensure adherence to safety protocols and regulatory standards.
  • Address any non-conformities or safety issues promptly, implementing corrective actions as necessary to mitigate risks and ensure the safety of personnel and vessels.
• Perform duties as on-site Facility Safety Officer (FSO)
• Model the Company’s values to influence others to perform in an aligned manner
• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Proficiency with Microsoft applications such as Outlook, Word, Excel, Power Point, and Project
• Must have a proven track record of successfully managing complex ship Calibration projects, including shipboard Calibrations, within budget and schedule constraints
• Must have strong technical knowledge of ship Calibration processes, industry regulations, and safety standards
• Must have excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Must have strong communication skills both written and oral with the ability to act as a spokesperson
• Travel Requirements:
  • Moderate Travel; 50% or less

Education and Experience

• Bachelor's degree from accredited four-year college or university, preferably in a technical field
• 7+ years’ experience in calibration and calibration of instruments, preferably in progressively responsible positions or equivalent combination of education and experience
• 8+ years of experience in shipyard operations, with a focus on commercial and/or government ship calibration projects
• Must have experience in dry docks and vessel inspections
• Must possess a valid driver’s license
• CCT certification through ASQ, preferred
• Must be able to access Government facilities and be DBIDS eligible
• Position requires US Citizenship

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.