Assistant Service Manager

Overview

Who we are:

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer:

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Summary: Assistant Service Manager is responsible for assisting the Calibration Service Manager in the execution of his/her duties, and when delegated, represent the Manager in his/her absence. Meet corporate, divisional and lab goals, objectives and customer requirements through the effective management of the Calibration Laboratory staff and effective communication and teamwork with local laboratory sales and corporate support staff. Operate within generally accepted business and technical practices, and company policies and procedures. Safeguard company and customer assets, equipment, material and information. This individual must have excellent customer service skills, in person and by the phone. 

Responsibilities

• Responsible for lab operations in Service Manager's absence
• Plan and develop strategies and controlling workflow
• Scheduling and meeting on-site commitments and demand
• Ensuring and enforcing compliance with all company, customer and governmental policies, procedures and standards and taking corrective action(s) when necessary
• Identifying, motivating and training qualified laboratory personnel
• Scheduling workload to meet customer and company demands
• Providing on-going technical assistance and direction to staff relative to Company's services
• Providing input regarding Employee Performance Appraisals and ensuring they are delivered in a timely manner. 
• Identifying necessary on-site progressive discipline and employee grievance procedure
• Establishing and maintaining positive customer and employee relations including teamwork within the laboratory with sales staff
• Preparing technical data in accordance with ISO/IEC 17025 and Corporate quality procedures, as directed
• Providing technical assistance and direction to technicians in areas of expertise. Assisting in the professional development and training of laboratory staff
• Protecting company assets, information and interests. Assisting in the development of cost saving measures. 
• Assist with interviewing, hiring, and training employees
• Other duties as assigned

Qualifications

Required Knowledge, Skills and Abilities:                              

• PMEL (Precision Measurement Equipment Laboratory) or TMDE (Test Measurement Diagnostic Equipment) training and military experience in the calibration field, plus 5+ years civilian experience (at least 1 year in a supervisory capacity) should sufficiently prepare a candidate for this position.

Education and Experience:

• Preferred Bachelor's Degree from credited four-year college or university preferably in a technical field. 
• 5+ years’ experience in repair and calibration of instruments, preferably in progressively responsible positions (or equivalent combination of education and experience.)

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.