Assistant, Program Administration

Job Description:

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe—including in-person, online, and on the water—we believe curiosity is the key to a well-lived life.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

About the role…

Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Administration Assistant role is a member of the Program Resources team and supports with administrative services for all Road Scholar product lines – International, North America, Afloat and Adventures Online. 

This entry level, remote role includes ongoing day-to-day administrative responsibilities and program support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized, consistent materials for participants and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator.

Road Scholar offers a remote work environment in the United States. The compensation for this entry level non-exempt position is $19.00 per hour. 

In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position.  

You will…

• Support Operations Team staff in the daily maintenance and operation of Road Scholar operated programs
• Create and maintain program departure reports and ensure accuracy and timely delivery
• Create and deliver onsite program documents and reports for the participants and group leaders
• Contact program participants to secure missing program information
• Monitor and track participants information and special requests, ensuring the information is submitted on time and escalated when necessary
• Additional Operations Team support as needed with tasks such as, updating supplemental program information, answering customer service requests and communication with vendors.
• Other projects and responsibilities as determined by the Manager, Program Administration

You need…

• 1+ years administrative support experience
• Bachelor’s degree preferred, or equivalent work experience
• Experience in a busy office environment required; some experience in the travel industry or educational field preferred
• Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
• Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
• Polished verbal, phone, written and email communicator; service-oriented approach
• Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
• Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
• Desire to build knowledge of Road Scholar program destinations
• Ability to work collaboratively in a multi-functional team environment

In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position. 

Why join the Road Scholar Team... 

We offer a competitive compensation and benefits package!   

• Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
• 403(b) Retirement Plan with a company match of 5% after 1 year of employment!
• Up to 20 days of PTO annually, accrued every payroll cycle 
• Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
• A generous employee discounts on our programs
• As a Road Scholar employee, you can opt-in to receive an IATA membership
• We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
• That’s right, we’re fully remote!
• To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/

Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.