Assistant Operations Supervisor
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The Greenbrier Hotel
White Sulphur Springs, WV, US
Summary
Supervise the golf bag room operations and lead a staff of 25 employees. Responsible for weekly scheduling, performance evaluations, and ensuring high-quality customer service in an outdoor environment.
Job Description
Essential Job Functions
Position: Bag Room
Supervisor
Department: Golf
Normal Working Hours:
·
Past Work Experience
Requirements:
· 4 years in the golf business
· Thorough knowledge of the game of golf
· Prior demonstration of organizational skills
· Prior supervisory experience or at least prior
leadership demonstration in a golf bag room environment
Educational
Requirements:
· High School Diploma or G.E.D. and some college
Communication Skills
Requirements:
· All of the time working with customers outside
· Must be steady and calm under pressure while
quickly solving problems
· Must be able to speak clearly, quickly and
accurately
· Must be able to lead, motivate and delegate
responsibilities to a staff of 25
· Must be able to communicate with a variety of
people, in addition to the bag handling staff.
· Polished telephone etiquette
Technical
Requirements:
· Mechanical knowledge
· Some golf cart maintenance knowledge is required
· Golf equipment and repair knowledge
· Office equipment experience
· Computer skills
· Typing skills – 20 words per minute
· Ability to operate range ball machine and range
ball picker
Physical
Requirements:
· Standing 8 – 10 hours per day
· Lifting 10 – 20 pounds on a daily basis
· Some bending and stooping
· Must be mobile at all times
· Ability to walk quickly up and down hills
Work Conditions:
· Hot and cold
· Must be able to adapt to changing conditions
throughout the day
· Must be able to work in wind and rain
· Moving golf carts
· Working in wet areas (cart washing bay)
· Some noise
Required Supervision:
· Some supervision needed
· Most ideas and work are self-motivated
· Independent problem solving
Other Requirements:
· Very detail oriented
· Highly organized
· Must be able to read and analyze starters sheets, and tournament
pairings
· Responsible for weekly scheduling
· Neat and tidy
· Must be able to evaluate performance to
subordinates and articulate it verbally and in writing
· Track record of completing assignments
· Constant pressure and deadlines
· Must be effective while performing several
different duties simultaneously
· Prioritize and reprioritize constantly
*Requirements Subject to Change
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. Known as "America's Resort," it encompasses 10,000 acres of undulating landscape that includes: five championship golf courses (including the exclusive Greenbrier Sporting Club's private course); a championship indoor and outdoor tennis facility (including five outdoor clay courts and five indoor courts); The Greenbrier Clinic (specializing in executive health); a 40,000-square-foot spa; a mélange of sporting activities; shops; private homes at The Greenbrier Sporting Club; guests-only casino; and, at its heart, a vast and imposing grand hotel. Purchased in 2009 by West Virginia entrepreneur James C. Justice II, The Greenbrier has undergone a $250+ million restoration and is now home to The Greenbrier Classic, a PGA TOUR, FedExCup event, and will soon launch The Greenbrier Medical Institute, a state-of-the-art medical complex on the resort's grounds.
Founded
1778
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
White Sulphur Springs, West Virginia
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. Known as "America's Resort," it encompasses 10,000 acres of undulating landscape that includes: five championship golf courses (including the exclusive Greenbrier Sporting Club's private course); a championship indoor and outdoor tennis facility (including five outdoor clay courts and five indoor courts); The Greenbrier Clinic (specializing in executive health); a 40,000-square-foot spa; a mélange of sporting activities; shops; private homes at The Greenbrier Sporting Club; guests-only casino; and, at its heart, a vast and imposing grand hotel. Purchased in 2009 by West Virginia entrepreneur James C. Justice II, The Greenbrier has undergone a $250+ million restoration and is now home to The Greenbrier Classic, a PGA TOUR, FedExCup event, and will soon launch The Greenbrier Medical Institute, a state-of-the-art medical complex on the resort's grounds.
Founded
1778
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
White Sulphur Springs, West Virginia