Assistant Manager
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Ole Times Country Buffet
Macon, GA, US
Summary
The Assistant Manager will support daily operations by supervising staff and ensuring efficient service. They will also assist in managing customer service and operational tasks during shifts.
Job Description
**Job Title:** Assistant Manager (Hourly)
**Reports To:** General Manager
**Position Overview:**
We are seeking a dedicated and proactive **Assistant Manager** to support the daily operations of our restaurant. In this role, you will assist in managing front-of-house activities, supervising staff, and ensuring a smooth, efficient service. As an Hourly Assistant Manager, you will work closely with the management team to help maintain high standards of customer service, food quality, and cleanliness while overseeing team performance during your shifts.
**Key Responsibilities:**
- **Team Supervision:** Lead, guide, and support front-line team members (servers, hosts, bartenders, etc.) to ensure quality service and teamwork.
- **Customer Service:** Provide direct support to customers by addressing concerns, resolving complaints, and ensuring an exceptional dining experience.
- **Shift Management:** Assist in opening and closing the restaurant, including ensuring proper staffing, managing shift schedules, and overseeing cash handling procedures.
- **Training & Development:** Support the onboarding of new employees and provide ongoing training to ensure staff adheres to operational standards.
- **Inventory and Supplies:** Assist with stock rotation, monitor inventory levels, and report any supply shortages or maintenance needs.
- **Health & Safety:** Ensure cleanliness and sanitation of the restaurant’s dining and service areas in compliance with health and safety standards.
- **Operational Support:** Assist the management team in daily operational tasks, including managing guest flow, monitoring service speed, and addressing issues as they arise.
- **Communication:** Act as a liaison between the restaurant staff and upper management, communicating any important issues or updates that need attention.
-**Perform additional duties as required to enhance the guest experience and contribute to team success.
**Qualifications:**
- 1–2 years of experience in restaurant or food service management or supervisory role.
- Strong communication skills and ability to work effectively in a fast-paced environment.
- Ability to lead by example, with a focus on team collaboration and customer satisfaction.
- Basic knowledge of food safety regulations, health codes, and sanitation standards.
- Flexibility in working hours, including nights, weekends, and holidays.
**Physical Requirements:**
- Ability to stand for extended periods and lift up to 50 lbs.
- Ability to work in a fast-paced environment and handle high-stress situations with professionalism.
BENEFITS WE OFFER
• Medical, Dental and Vision Coverage
• Discounted Meals
We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
**Note:** This role is hourly, and compensation is based on experience. Hours will vary based on restaurant needs, with the potential for advancement depending on performance.
