Assistant Manager
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MJR Digital Cinemas
Troy, MI, US
Summary
The Assistant Manager oversees daily floor operations, including opening and closing the theatre, managing shift deposits, and ensuring high-quality guest service. They are responsible for mentoring team members, enforcing company policies, and maintaining safety and security standards.
Job Description
Job Details: Job Location: Troy Theatre - Troy, MI, Position Type: Part Time, Education Level: High School Diploma/GED, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Days/Nights/Weekends, Job Category: Customer Service, Information
The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.
Key Accountabilities
Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members
Encourages and requires behaviors that align with the company’s core values and purpose.
Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
Assist with the selection, training, development, and overall employment experience of staff.
Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
Assist in the maintenance of proper emergency, safety, and security procedures.
Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
Assist with other issues related to Daily Floor Management as needed.
Qualifications:
Previous customer service and leadership experience require
Proven track record in a leadership role within a fast-paced environment
1-2 years of theatre experience preferred
Strong commitment to delivering high-quality service in a guest-focused environment
Ability to identify solutions, improve efficiencies, and drive results
Comfortable working in a fast-paced, results-oriented environment
Proficiency in Microsoft Word, Excel, and PowerPoint
