Assistant House Manager
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KIMMEL CENTER INC.
Philadelphia, PA, US
Summary
The Assistant House Manager supervises usher staff, resolves guest issues, and ensures the safe and smooth operation of events. They are also responsible for generating performance reports and acting as a primary point of contact during events.
Job Description
Title: Assistant House Manager
Reporting to: Associate Director of Audience Services
Department: Audience Experience
Summary:
The Assistant House Manager is an integral part of the Audience Services team, responsible for creating exceptional experiences for guests and team members, as well as ensuring a smooth and safe operation of events. They will work closely with the House Manager to supervise Usher staff, resolve guests' issues, and generate performance reports.
Essential Functions:
- Lead pre-event meetings with Usher staff to provide relevant information about the day's events
- Oversee Usher staff in coordination with the House Manager, providing direction, guidance, and written discipline as necessary
- Serve as a point of contact for front of house information and needs during an event
- Resolve guests' issues, such as broken seats, double-booking, accommodating audience members with disabilities, and serve as a liaison to the box office team to resolve seating issues
- Generate and distribute performance reports, including start, end, and intermission timings and event attendance
- Accurately record in-depth and sensitive details of events in the Audience Experience "shift log"
- Relay emergency calls to security personnel, and in the event of an emergency, determine action to be taken with the security supervisor, up to and including evacuation.
Education and Experience:
- 1-2 years of experience in customer service and event management, preferably in a performing arts center
- Proven experience in customer service and event management
- Strong leadership and interpersonal skills
- Ability to effectively communicate and coordinate with different teams and departments
- Ability to work in a fast-paced, high-pressure environment
- Ability to work flexible hours, including evenings and weekends
- Ability to make decisions and act quickly in emergency situations
- Ability to maintain a professional demeanor at all times
Environment, Physical demands and other conditions:
- This is part-time, hourly role. Hours are event-dependent, and shifts are mostly nights and weekends.
- Ability to stand/walk for long periods of time up to four (4) hours
Resume and cover letter are required when applying for this position.
The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.
The Philadelphia Orchestra and Ensemble Arts is boldly leading the way in building a bright, inclusive future for the performing arts—as the center of cultural life in Philadelphia, and as a model for the nation. With extraordinary artistic ambition and a commitment to reflecting the magic on stage in every interaction, we leave an indelible mark on audiences through the transformative power of the performing arts.
This is where a universe of world-class art forms, genres, and ideas takes shape. With the GRAMMY-winning Philadelphia Orchestra and visionary Music and Artistic Director Yannick Nézet-Séguin as the centerpiece, we feature vibrant, multi-genre programming performed at the highest level, animating our stages—including the newly renamed Marian Anderson Hall—and attracting millions to our venues each year.
Ensemble Arts Philly presents bold and innovative performances, bringing talented artists together with experiences as diverse as our region. Our three venues—the Kimmel Center for the Performing Arts, the Academy of Music, and the Miller Theater—are vividly brought to life with the best of Broadway, comedy, theater, jazz, dance, and family presentations.
As champions for music education and community engagement, we help to eliminate barriers to access and maximize impact while uniting, inspiring, and educating people of all ages and backgrounds. We transform the lives of more than 35,000 K-12 students each year through free arts education programs in music, dance, and theater.
As a mission-based non-profit organization, at the heart of our work is the belief that the arts are for everyone. While fostering an environment where all feel welcome, we serve as a canvas for creativity, a platform for expression, and a sanctuary for inspiration.
Founded
2001
Company size
51-200 employees
Industry
Performing Arts
Org type
Nonprofit
Headquarters
Philadelphia, Pennsylvania
The Philadelphia Orchestra and Ensemble Arts is boldly leading the way in building a bright, inclusive future for the performing arts—as the center of cultural life in Philadelphia, and as a model for the nation. With extraordinary artistic ambition and a commitment to reflecting the magic on stage in every interaction, we leave an indelible mark on audiences through the transformative power of the performing arts.
This is where a universe of world-class art forms, genres, and ideas takes shape. With the GRAMMY-winning Philadelphia Orchestra and visionary Music and Artistic Director Yannick Nézet-Séguin as the centerpiece, we feature vibrant, multi-genre programming performed at the highest level, animating our stages—including the newly renamed Marian Anderson Hall—and attracting millions to our venues each year.
Ensemble Arts Philly presents bold and innovative performances, bringing talented artists together with experiences as diverse as our region. Our three venues—the Kimmel Center for the Performing Arts, the Academy of Music, and the Miller Theater—are vividly brought to life with the best of Broadway, comedy, theater, jazz, dance, and family presentations.
As champions for music education and community engagement, we help to eliminate barriers to access and maximize impact while uniting, inspiring, and educating people of all ages and backgrounds. We transform the lives of more than 35,000 K-12 students each year through free arts education programs in music, dance, and theater.
As a mission-based non-profit organization, at the heart of our work is the belief that the arts are for everyone. While fostering an environment where all feel welcome, we serve as a canvas for creativity, a platform for expression, and a sanctuary for inspiration.
Founded
2001
Company size
51-200 employees
Industry
Performing Arts
Org type
Nonprofit
Headquarters
Philadelphia, Pennsylvania
