Assistant General Manager - Juneau Fleet Servicing (Competitve Salary + Benefits) - Juneau, Alaska

Job Description

This position supports the General Manager in the direction, coordination, and day-to-day management of Fleet Servicing operations at the Juneau Airport. The Assistant General Manager assists with supervising personnel, supporting operational efficiency, maintaining customer/client communication, promoting safety, and ensuring compliance with company policies, contract requirements, and applicable regulations.

The Assistant General Manager partners with the General Manager to oversee assigned employees and operational activities, assist with administrative and business reporting functions, support employee relations, and help identify solutions to operational challenges. This position may provide leadership coverage and act on behalf of the General Manager as needed to ensure continuity of operations.

Responsibilities

• Assist in directing and managing the business activities of Fleet Servicing operations to support efficient and economical operations.
• Support the General Manager in overseeing fleet, and janitorial employees as assigned.
• Provide day-to-day supervision, direction, and support to assigned staff.
• Help maintain strong customer/client communications to support efficient problem resolution and acceptance of new services or programs.
• Support and participate in a comprehensive safety program and promote a safe work environment.
• Perform and coordinate general administrative and office tasks to ensure compliance with internal and external regulations, company policies, contract requirements, and sound business practices.
• Prepare, monitor, and review business reports, including sales reports, inventory reports, budget reports, operational reports, and other related documentation.
• Assist with employee-related matters, including recruitment, onboarding, training, performance feedback, employee concerns, documentation, PANs, and other employment processes in collaboration with the General Manager.
• Help identify effective solutions to business and operational problems.
• Analyze and resolve work problems or assist employees in solving work-related issues.
• Assist in ensuring that the responsibilities, authorities, and accountability of assigned employees are clearly defined and understood.
• Monitor and support staff training activities to improve efficiency and ensure conformance with standard procedures and practices.
• Help ensure assigned equipment is maintained in compliance with service standards.
• Demonstrate professional leadership in communication, operational efficiency, change management, decision-making, and problem solving.
• Provide supervision and leadership coverage as needed and may represent the General Manager in their absence.
• Other duties that are pertinent to the department or unit’s success may also be assigned.

Supervisory Responsibilities

• Assist in supervising assigned employees within Fleet Servicing operations.
• Support the overall direction, coordination, and evaluation of assigned staff.
• Participate in interviewing, hiring, onboarding, and training employees as directed.
• Assist with planning, assigning, and directing work.
• Support performance management, including appraisals, coaching, corrective action, rewarding and disciplining employees, addressing complaints, and resolving problems in collaboration with the General Manager.

Qualifications

• High School Diploma or GED equivalent.
• Preference will be given to those with two years of related training in a college, vocational, or technical school.
• At least two years of experience directly related to the assigned area.
• At least six months to one year of experience in a leadership or supervisory role in a similar setting.
• Must be able to obtain a GSC certification within six months from the date of hire.
• Ability to operate office equipment and general business software programs.
• Proficient computer skills, including Microsoft Outlook, Word, Excel, and other business software programs.
• Must be fluent in speaking, reading, and writing English.
• Thorough knowledge of managing, planning, and organizing assigned operational activities, with the ability to address related technical matters.
• Ability to work independently, exercise sound judgment, and support operational decisions in alignment with company policies and leadership direction.
• Ability to obtain and maintain required airport badging or security clearance, if applicable.

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor. Frequently exposed to arctic and outdoor conditions.

Noise level: Moderate to Loud

Description of environment: This is an airport setting.

Physical requirements: The associate must regularly lift and/or move up to 10 pounds, frequently pull/push cart and lift and/or move up to 50 pounds. While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.

Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Travel: None

Competencies

• Must be able to review and work with general business reports, sales reports, budget reports, sales analysis, etc.
• A suitability and capacity for a position of authority.
• The ability to work toward accomplishing objectives with a sense of urgency.
• The ability to work effectively with a minimum of supervision or support.
• The ability to support honest and fair treatment of employees and customers.
• The ability to effectively communicate performance expectations to employees.
• The ability to balance multiple activities with an attention to detail.
• The recognition that service is a demonstrated attitude and a state of mind, not a task or step

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.