Assistant Community Manager - Columbia Meadows

Job Details: Job Location: Columbia Meadows - Columbia, TN, Position Type: Part Time, Salary Range: $20.00 - $22.00Hourly, Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

About the Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.

Schedule: Tuesday-Thursday 8am-5pm / Part-Time

Pay Details: $20-22hr

Position Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: 

Leasing & Marketing

Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
Maintain waiting lists in accordance with HUD regulations and property policies.
Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
Assist with move-in and move-out inspections and related documentation.

HUD & Regulatory Compliance

Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.

Rent Collection & Financial Administration

Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
Post payments and charges in the property management software ( RealPage).
Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite
Assist the Property Manager with rent adjustments and subsidy billing.

Resident Relations

Provide courteous and professional service to residents, vendors, and guests.
Address resident concerns promptly and escalate issues to the Property Manager when necessary.
Assist with resident retention efforts, newsletters, and community events.
Help enforce community policies and lease terms.

 Administration & Office Operations

Maintain organized resident and property files in compliance with HUD file order and company policy.
Prepare correspondence, reports, and forms as needed.
Support the Property Manager with monthly, quarterly, and annual reporting requirements.
Assist in supervising office operations in the Property Manager’s absence.
Maintain inventory of office supplies and equipment.

Maintenance Coordination

Enter and track maintenance work orders; follow up on completion and resident satisfaction.
Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Knowledge, Skills and Abilities:

Excellent communication skills, both written and verbal, with strong attention to detail.
Strong interpersonal skills and the ability to work effectively with diverse stakeholders.
Proactive, organized, and adaptable with the ability to manage multiple tasks in a fast-paced environment.
High level of professionalism, ethics, and integrity.

Qualifications:
Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
Proficient in property management software (Yardi, RealPage, or similar)
Strong attention to detail, organizational skills, and customer service orientation
Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

Flexibility to travel to different locations as needed.
Ability to work inside and outside in various weather conditions.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check.
Must be legally qualified to work in the U.S. meeting I-9 guidelines

Attendance: Position requires on-call status and ­flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.

Redwood Communities is an Equal Opportunity Employer.