ASI Care Student Assistant PTS

Work Schedule: 10-20 hours per week; shifts based on operational need of the organization. This position will be working on campus. 

OVERVIEW

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff.  ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing.  ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. 

As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices. 

POSITION DEFINITION

Under the direct supervision from the ASI Poly Pantry Manager, the ASI Care Student Assistant performs routine tasks in support of the Poly Pantry’s daily operations, including providing quality customer service, stocking the pantry, managing open hours, promoting the pantry programs and services, maintaining inventory, and a clean environment for the shoppers.  The ASI Care Student Assistant may also assist in planning and implementing programs to educate and inform students about food safety, health, diet, and shopping on a budget.  

The Poly Pantry serves to provide access to food and basic necessities, by connecting students impacted by food insecurity, to campus and community-based resources, thereby maximizing student success.   

ESSENTIAL DUTIES 

Operations  

• Maintain utilization records of shoppers in the Poly Pantry including scanning IDs, processing donations, performing data entry 
• Maintain food inventory, quality control, and rotation of food supply in accordance with policies and procedures 
• Keep space and storage area clean and organized, including wiping down shelving and refrigerators, organizing, stocking, and quality control and pest inspections 
• Manage appointments during busy times in the Pantry 
• Track student usage, eligibility requirements and inventory management for reporting purposes.

Customer support  

• Provide quality and consistent customer service to all patrons of the Poly Pantry and provide additional resources and information to assist students in addressing their needs  
• Maintain a caring, respectful, and inclusive environment for all visitors to the Poly Pantry 
• Maintain positive and professional working relationships with external agencies, within ASI, and with the campus community including students, staff and alumni 
• Present a professional appearance and positive attitude  

Outreach 

• Assess the needs of the students at large as it relates to programs and services 
• Remain current and knowledgeable of services and resources available on and off campus, such as free food at upcoming events and programs  
• Refer students to additional resources available through the Broncos Care Basic Needs Program and the Integrated Care Network on campus 
• Assist in the planning and execution of programs and events related to food insecurity and student health  

General 

• Attend staff meetings and all required trainings as scheduled 
• Perform other related duties as assigned 

QUALIFICATIONS

• Demonstrated ability to provide friendly and pleasant customer-oriented service and maintain a professional work conduct 
• Three months of customer service experience preferred  
• Demonstrated ability to maintain confidentiality with diplomacy and in a professional demeanor 
• Ability to adhere to work rules, follow routine verbal and written instructions, use time effectively and work productively with general supervision 
• Strong interpersonal and networking skills 
• Ability to effectively communicate clearly and concisely, both verbally and in writing  
• Strong conflict resolution skills 
• Ability to perform research through a variety of methods including the internet 
• Must be safely able to stand, lift and carry 25-35lbs 
• Demonstrated ability to work with a diverse student population and campus community 
• Knowledge of food insecurity issues at CPP and previous experience with basic needs efforts, preferred 
• Experience tutoring or peer-counseling, preferred  
• Retail experience in market environment, preferred  
• Ability to satisfactorily complete a background check (including a criminal records check)

POSITION SENSITIVITY 

Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position with access to sensitive data.  A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.  

BACKGROUND CHECK  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position. 

EMPLOYMENT ELIGIBILITY 

Employment with ASI is open to any Cal Poly Pomona student who is eligible to work and has the legal right to work in the United States. In addition, student employees must be currently enrolled in a minimum of 6.0 units (undergraduate) and 4.0 units (graduate), international student employees must be enrolled in a minimum of 12.0 units (undergraduate) and 6.0 units (graduate) at the end of the add-drop period. Student employees are required to have a minimum overall and Cal Poly Pomona GPA of 2.0 and be in good academic standing with the University. Individuals enrolled only in Extended University are not eligible for hire. Exceptions to the unit load requirement are allowed during the summer term and for students who have applied for graduation for the current term. 

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently required to sit, talk, and hear; manual dexterity, eye-hand coordination, and verbal communication; use of office equipment: telephones, calculator, copier and fax. Must be able to walk, stand, bend, and lift up to 45 pounds.  

MANDATED REPORTING REQUIREMENT 

In compliance with the California Child Abuse and Neglect Reporting Act (CANRA) and the CSU Executive Order 1083, each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect.  

SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108:  Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information. http://www.calstate.edu/EO/EO-1108.html 

COVID-19 VACCINATION

CSU, along with Associated Students Inc., strongly recommends all staff who are physically accessing campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose. See policy at https://calstate.policystat.com/policy/11030468/latest