Area Supervisor (Indianapolis, IN)

Job DetailsJob Location: Indianapolis, IN 46201AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services
Direct Reports: Locate Technicians

JOB SUMMARY:

Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
Locate a designated area or where help is needed to regulate volume and maintain customer quality
Assist with monthly field and computer audits as directed by the Regional Supervisor
Monitoring hours through Clock Shark each day
Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
Keep your phone on you and be available 24/7 with assistance
Supervise locators / handle personnel issues with assistance from management and HR (as needed)
Timecard Review and approval Sunday evenings via email to the Regional Supervisor
Coordination of vacation schedules
Support team members with daily issues/concerns
Maintain and boost morale with locators in the field
Locate in areas that need assistance or troubled specific locates
Determine the working hours of locators so that ticket volume can be managed.
Assist with shooting difficult locates – “schedule and assist with Meet-up”.
Responsible for equipment calibration and documentation of calibration.
First level – damage/damage reports initial documentation
Training new locators
Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

Self-motivated and able to learn quickly
Team-oriented and have exemplary character
Safety focused
Strong Communication

NORTHERN LIGHTS OFFERS:

Competitive pay
Paid Holidays and Vacation Time.
Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
401(k) Plan – with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer. 
QualificationsJOB REQUIREMENTS

Attention to Detail
Willingness to Travel (75% +)
Excellent troubleshooting and problem-solving skills.
Expertise in the locating industry
Ability to maintain a consistent teamwork mentality.
Knowledge of Northern Lights policies.
Good verbal and written communication skills.
Able to pass a drug screen
Must have a valid Driver’s License and the ability to obtain a DOT physical certification.