Architectural Products Account Coordinator

Job DetailsLevel: ExperiencedJob Location: WFH GA - GA, GA 30334Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayAbout Empire & Co.

Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.
Overview

Empire & Co. is seeking an Architectural Products Account Coordinator – Walls to join our growing team and work remotely.

This role is responsible for providing exceptional customer service and operational support throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order entry, order tracking, project coordination, installation support, and client communication.

The Architectural Products Account Coordinator will support the sales team and partner closely with vendors, operations, project teams, and clients to help ensure Walls projects are delivered accurately, efficiently, and with a high level of client satisfaction.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment while working effectively across distributed teams.

Key Responsibilities

Sales & Project Coordination

Support the sales team throughout all phases of Walls project execution
Acquire vendor pricing and verify quotes and project details
Assist with specification review and architectural documentation
Prepare quotes and complete order entry documentation
Complete required order information and supporting project documentation
Coordinate with manufacturers and vendors regarding project requirements, lead times, and deliverables
Request Certificates of Insurance (COI) as needed
Manage deposits, billing requirements, and project administration
Assist with labor quote requests and project planning
Ensure proper approvals prior to quote conversion to order
Ensure orders are accurately processed and released within Hedberg

Order & Project Follow-Up

Confirm receipt of purchase orders with vendors
Confirm vendor acknowledgements and maintain project documentation
Coordinate vendor communication and project updates
Lead resolution of order and acknowledgement discrepancies
Create and maintain order status reports throughout project execution
Coordinate timelines and communicate updates across internal teams and clients

Pre-Installation

Create Operations requests (union/non-union; standard time/overtime)
Assist in preparing installation packages and supporting documentation
Coordinate project readiness across stakeholders

Installation & Closeout

Maintain punch list documentation and communicate updates to clients
Coordinate punch list completion and follow-up activities
Support issue resolution and freight claim coordination when required
Support installation completion and project closeout activities

Post Installation

Coordinate invoicing upon delivery and installation completion
Process follow-up activities and project closeout items
Maintain ongoing client communication to support satisfaction and issue resolution

 
QualificationsSkills & Qualifications

High School Diploma plus 1–3 years of professional experience required
Bachelor’s degree or equivalent combination of education and experience preferred
Prior experience in project coordination, walls, architectural products, commercial interiors, construction, dealership operations, customer support, account coordination, or related industries preferred
Experience supporting projects involving architectural wall systems, specialty products, demountable walls, glass systems, or related construction solutions is a plus but not required
Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
Strong written and verbal communication skills
Comfortable handling multiple priorities and deadlines simultaneously
Strong organizational and time management skills with exceptional attention to detail
Strong critical thinking and problem-solving capabilities
Ability to work independently while collaborating effectively in a remote environment