Arcade Technician
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FAMILY ENTERTAINMENT GROUP LLC
Prescott Valley, AZ, US
Summary
The Arcade Technician is responsible for troubleshooting, repairing, and performing preventive maintenance on arcade games to ensure optimal performance. They also assist guests with game issues and maintain the upkeep of arcade equipment and merchandise.
Job Description
Description
About Us
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Position Summary
As a technician, you’re the behind-the-scenes hero who keeps the fun running at full speed. You make sure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable. From fixing games and keeping them in top shape to helping guests get back to the fun, you play a key role in delivering the ultimate entertainment experience.
Key Responsibilities
- Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.
- Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
- Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
- Communicate all arcade operational issues promptly to management.
- Assist guests with game issues in a friendly and timely manner.
- Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
- Follow all security procedures for token collection, storage, and company assets.
- Assist with game cleaning, ticket loading, and general arcade upkeep.
- Support other locations with game setups, moves, and operational improvements as needed.
- Maintain compliance with all company policies, regulatory requirements, and safety standards.
- Perform other related duties as assigned by management
Requirements
Qualifications
- High School diploma and some technical training.
- Minimum one year of technical experience or equivalent training through classwork or previous employment.
- Ability to lift up to 50lbs. and work on your feet for extended periods
- Strong communication and team leadership skills
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
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Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Founded
2004
Company size
501-1,000 employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Itasca, Illinois
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Founded
2004
Company size
501-1,000 employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Itasca, Illinois
