Arcade Attendant - Part Time - 16 Years Old+

Position: Arcade Attendant - 16 Years old+

Schedule: Part Time

Availability: Thursdays, Fridays, Weekends, and Holidays. 

Compensation: $11.00/hour

About the Role

Blue Harbor Resort is seeking a friendly, energetic, and dependable Arcade Attendant to join our Waterpark team. This position is ideal for someone who enjoys working with families and children, providing excellent guest service, and creating a fun and welcoming environment.

As an Arcade Attendant, you’ll help guests enjoy the Pier Fun Zone Arcade by assisting with game cards, answering questions, maintaining the arcade area, monitoring equipment, and helping guests redeem their earned credits for prizes. You’ll play an important role in creating a positive and memorable experience for guests of all ages.

Why Join Us?

At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.

• Be part of a fun, energetic, and family-focused environment
• Work directly with guests and create memorable vacation experiences
• Be part of the Waterpark and Pier Fun Zone Arcade team
• Develop valuable customer service and hospitality skills
• Opportunity for advancement and skill development within the resort
• Work alongside a team dedicated to creating exceptional guest experiences
• Great variety of employee discounts and perks!
• Flexible scheduling opportunities
• Employees enjoy free waterpark passes, resort-wide discounts, and free fitness center access
• Opportunities to grow within Blue Harbor Resort and across departments

What You’ll Do

• Provide friendly, welcoming, and professional service to all arcade guests
• Assist guests with purchasing, loading, and using arcade game cards
• Explain arcade games, card systems, prize redemption, and general arcade procedures
• Assist guests with questions or issues involving arcade games and equipment
• Monitor arcade machines and notify leadership or maintenance of equipment issues
• Keep the arcade clean, organized, safe, and inviting throughout the shift
• Regularly inspect the arcade area for cleanliness, safety concerns, and guest needs
• Assist guests with prize redemption and maintain an organized prize area
• Restock and organize prizes and supplies as needed
• Monitor inventory of prizes, cards, and other arcade supplies
• Follow established procedures for handling arcade cards, credits, prizes, and transactions
• Assist with opening and closing procedures for the arcade
• Follow daily operating schedules and ensure games and kiosks are properly shut down at closing
• Communicate equipment problems, guest concerns, and other operational issues to leadership
• Assist with maintaining a safe environment for children and families
• Follow all Waterpark and resort safety procedures
• Work collaboratively with Waterpark and other resort team members
• Maintain awareness of guests who may need assistance or additional support
• Handle guest concerns professionally and seek assistance from leadership when needed
• Follow all company policies, including uniform and appearance standards
• Complete additional duties as assigned by Waterpark leadership

Leadership Expectations

• Follow all standard operating procedures and Waterpark/Arcade guidelines
• Provide consistently friendly and professional guest service
• Maintain a positive attitude and contribute to a fun team environment
• Remain calm and professional when handling guest concerns or busy periods
• Communicate effectively with guests, coworkers, and leadership
• Take ownership of assigned responsibilities and keep the arcade area guest-ready
• Demonstrate reliability, punctuality, and a strong work ethic
• Maintain awareness of safety and security within the arcade
• Ask for assistance from leadership when a guest concern or equipment issue cannot be resolved independently

What We’re Looking For

• Friendly, outgoing, and guest-focused personality
• Strong communication and interpersonal skills
• Ability to work effectively with children, families, and guests of all ages
• Dependable attendance and reliability
• Ability to remain calm and professional in a busy environment
• Strong attention to detail and ability to follow established procedures
• Basic computer or point-of-sale skills preferred
• Previous customer service, hospitality, retail, or recreation experience preferred but not required
• Ability to work flexible schedules, including evenings, weekends, holidays, and peak vacation periods
• Ability to work independently while also contributing to a team environment
• High School diploma or equivalent preferred

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to bend, reach, squat, push, and pull as needed
• Ability to lift and carry up to 25–50 lbs
• Ability to move and organize arcade prizes and supplies
• Ability to work in a busy, high-energy environment
• Ability to safely navigate and maintain an active guest area
• Ability to perform repetitive tasks such as stocking, cleaning, and organizing