Arcade Attendant
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FAMILY ENTERTAINMENT GROUP LLC
Sandusky, OH, US
Summary
The Arcade Attendant is responsible for providing outstanding guest service and managing daily arcade operations. Key duties include operating POS systems, maintaining game equipment, and ensuring a clean and safe environment.
Job Description
Description
About Us
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S
Position Summary
The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.
Key Responsibilities
- Greet and assist guests with a friendly and helpful attitude
- Operate point-of-sale systems and handle cash, credit, and vouchers accurately
- Stay informed about promotions, returns, exchanges, and security procedures
- Maintain records related to daily sales and transactions
- Monitor arcade floor for safety concerns and address security risks when observed
- Answer guest questions about games, activities, and merchandise
- Load tickets and prizes into machines and restock merchandise displays
- Demonstrate and explain arcade games or products to guests
- Handle guest complaints professionally and escalate when necessary
- Clean games, tables, counters, and shelves to ensure a tidy environment
- Conduct inventory and assist with stocking items
- Troubleshoot and clear token or ticket jams
- Support minor game maintenance and assist with moving games or equipment
- Take out trash and assist with general cleanliness and organization
- Perform any other duties as assigned by the General Manager
Requirements
Key Responsibilities
- High school diploma or equivalent required
- Friendly, professional demeanor with strong communication skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Basic math and cash-handling skills
- Able to lift up to 30 pounds and stand for extended periods
Apply now to join our growing team and help Qus create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Founded
2004
Company size
501-1,000 employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Itasca, Illinois
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Founded
2004
Company size
501-1,000 employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Itasca, Illinois
