Aquatics Lead / Coordinator

Position PurposeDrive successful Swim business through excellence on the aquatics side of the business.  Essential Job DutiesHiring, Training and Developing PeopleTraining of SafeSplash Instructors: Facilitation of entire training program for Swim instructors including the curriculum and practical trainings -Must be able to communicate detailed Swim training programs to instructors with various levels of     experience                  -Maintain the high standard of teaching requirements of SafeSplash Swim School                  -Detailed management of training schedules to make sure that training requirements are met Instructor Review Program: Facilitation of Quarterly and Annual reviews for all instructors. -Scheduling and management of Quarterly Review process, which includes management of the Peer-to-Peer program-In collaboration with the SwimLabs Operations Manager, conducting and communicating annual reviews for all instructors-Must be able to critique employee performance and communicate feedback effectively -Must be able to identify employee deficiencies and provide supplemental training

Develop programs
Evaluate customer progress contiuously
Make sure all customers are happy Ongoing Education: Development and communication of ongoing education material to instructors.                  -Promotes continuing education and development of instructors                  -Communication of training provided by Corporate or development of material needed by local staff                  -Should have knowledge of current competitive swimming techniques  Poolroom and Equipment Room Management: Management of all poolroom and equipment room operations including ongoing maintenance, cleaning, and chemical usage.                  -CPO Certification required                  -Maintains pools according to local health department requirements                   -Keeps the poolroom clean and operational to high SwimLabs standards                  -Manages usage and supply of all chemicals, tools, and equipment                  -Manages equipment and keeps all functionality at all times                  -Delegates responsibilities to staff and oversees teamwork  Frontline Technical Support: Responsible for all technology involved with lessons.                   -Maintenance of computer and camera systems                  -Acts as first responder to technical issues                  -Works with Corporate IT Specialist to address ongoing maintenance and immediate technical issues Staff Culture: Development and continuation of positive work environment for all staff that maintains exceptional lesson quality and outstanding customer service.                  -Maintaining a safe, secure, and legal work environment                  -Developing a teamlike atmosphere that encourages instructors to collaborate and learn from each other                  -Implementation of team building activities that lead to employee retention Work closely with SwimLabs Operations Manager on many business related duties including, but not limited to:                  -Recruiting, selecting, and converting prospective applicants into SwimLabs Instructors                  -Scheduling training, classes, staff availability, and on-going education Desired Qualifications                  -Strong organizational skills                  -Interpersonal skills                  -Coached for a minimum of 2 years                  -Effective communication skills                  -Passionate about swimming                  -Background in swimming                  -Undergraduate degree preferred