APS Field Administrative Assistant II- Part Time

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: APS Field Administrative Assistant II- Part Time 
Job Title: APS Field Admin Assnt II 
Agency: Dept of Family & Protectve Svc 
Department: Region 3 APS In-Home Dir Del 
Posting Number: 21715 
Closing Date: 10/05/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $1,347.16 - $1,973.12 
Pay Frequency: Monthly
Salary Group: TEXAS-A-11 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Part time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: DALLAS 
Job Location Address: 8700 N STEMMONS FWY 
Other Locations:  
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Bried Job Description:       

This is a part time administrative technician position. Hours will be Monday and Friday 8-5 and then Wednesday 8-12.

The Department of Family and Protective Services (DFPS) APS Field Administrative Assistant II performs routine administrative and technical program assistance work for the Adult Protective Services (APS) Division. Serves as the primary point of contact for receiving, reviewing, and routing all intakes received from Statewide Intake (SWI) within established timeframes and case priority level. Notifies supervisors or workers of priority intakes according to policy; logs, routes, and tracks various unit information as instructed by the unit supervisor; facilitates studies by collecting data, tracking workers, and forwarding information appropriately; compiles and enters for incoming cases; and receives and routes mail, handles incoming telephone calls, including recording messages, routing, and transferring calls appropriately. The position provides administrative support to unit supervisors and staff. The position interacts routinely with the DFPS staff and the public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.

Essential Job Functions:    

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level.
• Reviews every intake that is received for the assigned area and region, and routes all APS specialists, daily.
• Response cases to the appropriate units.
• Routes all cases within the area/region in accordance with established timeframes and case priority level.
• Reviews intakes received to determine if there is an active investigation and identifies and alerts the primary assigned caseworker and supervisor of the new report.
• Is the primary point of contact for SWI intake on all cases requiring immediate assignment and caseworker assistance.
• Ensures missing information is added to the case file by maintaining an assignment log to track cases assigned to each caseworker.
• Ensures that high priority call-outs are assigned in accordance with established routing timeframes to ensure immediate assignment to a caseworker for expedited response.
• Performs criminal history checks on all alleged perpetrators and some clients if needed; checks TIERS and WTPY for client information for caseworkers.

(40%)

• Provides assistance to other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to agency Random Moment Time Studies (RMTS).

(20%)

• Prepares and disseminates APS program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries.
• Receives and responds to all calls and emails regarding routing issues and provides updates and reports to APS staff and management regarding routing status, issues and numbers of case - assignable staff.
• Responds to inquiries and provides guidance regarding routing policies, procedures, and referrals to other community resources.

(5%)

• Assists caseworkers with data entry functions and case-related inquiries. And Records and Imaging Operation (RIO) tracking. Prepares closed cases to upload into RIO Tracking before boxing to send to Records Management Office.

(10%)

• Performs data entry into IMPACT and other electronic programs and systems. Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit.
• Performs as the Local Service Coordinator (LSC).
• Functions as the unit timekeeper and will process purchase orders as directed.

(5%)

• Performs on-boarding functions for new staff, including processing SPARCs (5%)

• Manages and maintains advanced travels and TAS forms for unit supervisors and caseworkers.
• Types correspondence, forms narratives, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
• Performs other duties as assigned.

(5%)

• Serves as a Public Notary for APS caseworkers and Records Management Group workers to file notarized documents with the courts.

(5%)

• Performs other duties as assigned and required to maintain unit operations.

(5%) 

Registrations, Licensure Requirements or Certifications:   

N/A

Knowledge Skills and Abilities:  

• Knowledge of modern office and administrative practices and procedures.
• Knowledge of relevant programs, policies and procedures.
• Skill in using a computer, software and all standard office equipment.
• Skill in using Microsoft Works, MS Office or Windows environment.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Skill in working in an office supporting several staff members.
• Ability to interact with all levels of staff.
• Ability to work independently in a fast-paced environment.
• Ability to effectively handle multiple assignments in a dynamic environment.
• Ability to work with confidential information.
• Ability to operate basic office equipment such as fax, copier, projector, calculators and other standard office equipment.
• Ability to communicate in a courteous and professional manner.
• Ability to take initiative and make sound judgments.

Initial Screening Criteria: 

Graduation from high school or equivalent.

One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.

Additional Information:

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Bilingual applicants (Spanish)are encouraged to apply. Bilingual applicants selected for this position are may be eligible to receive an additional 6.8% increase to the base salary after successfully passing a bilingual test. The applicant will need to be fluent in writing/speaking in Spanish in order to receive the salary increase.

Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.