Appointment Coordinator (Toyota of Hollywood)
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Go Auto
Los Angeles, CA, US
Summary
The Service Appointment Coordinator is responsible for efficiently scheduling service appointments and ensuring a high-quality guest experience. They also manage recall checks, process payments, and coordinate with the parts department to ensure seamless service operations.
Job Description
Job Description
Service Appointment Coordinator - Toyota of Hollywood
Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!
Responsibilities:
- Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
- Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
- Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
- Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
- Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
- Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
- Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.
Qualifications:
- Customer service experience with a passion for creating positive experiences.
- Excellent communication skills, both written and verbal.
- Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
- Tech-savvy
Perks:
- Starting at $20
- 401K
- Vacation – Enjoy one week of vacation time after your first year! After two years, you receive two weeks and after five years, you receive three weeks of vacation time!
- Health & Dental – You’ll receive comprehensive benefits such as health care, dental and a health spending account.
- Opportunity – The limit? Sorry, never heard of it. Grow and succeed with endless opportunities to further your career!
Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!
Go Auto is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. All employment decisions are based on qualifications, merit, and business needs. For more information regarding the EEOC, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\
As one of Canada’s largest automotive groups, Go Auto operates 70 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 15,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $24.1 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.
Company size
5,001-10,000 employees
Industry
Automotive
Org type
Privately Held
Headquarters
Edmonton, Alberta
As one of Canada’s largest automotive groups, Go Auto operates 70 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 15,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $24.1 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.
Company size
5,001-10,000 employees
Industry
Automotive
Org type
Privately Held
Headquarters
Edmonton, Alberta
