Application Support Engineer

Mission + People + Culture:  With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies.  Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions.  Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability.

Why work at InductiveHealth?

1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.

2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.

3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.

4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success.

5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes.

We are seeking a highly motivated Application Support Engineer to support the deployment, administration, automation, and optimization of enterprise web applications. This role works closely with software developers, customers, and IT teams to build and maintain secure, scalable, and highly available solutions across Microsoft Azure, Windows Server, and SQL Server environments. The ideal candidate is a technical problem solver with strong cloud application management and deployment experience who is passionate about learning and implementing the latest Microsoft technologies. 

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What You’ll Be Doing

• Deploy and maintain .NET web applications hosted on Microsoft IIS, Microsoft SQL Server, and Microsoft Azure. 

• Work Tier 3 client support tickets, communicating status/progress updates on technical topics to non technical clients and internal stakeholders 

• Troubleshoot complex application, infrastructure, and deployment issues across development, test, and production environments. 

• Participate in on-call support and operational incident response activities to maintain high system availability and security. 

• Develop, maintain, and support automation tools, scripts, and processes that streamline software builds, deployments, and code management throughout the software delivery lifecycle. 

• Utilize tools such as Azure DevOps, Git, PowerShell, and infrastructure monitoring platforms to support modern SaaS practices and continuous improvement efforts. 

• Partner with development teams to plan, coordinate, and execute application releases and production deployments. 

• Support and administer Windows Server infrastructure and Microsoft Azure cloud services. 

• Manage existing Azure environments while assisting with the onboarding and configuration of new customer subscriptions. 

• Administer and support IIS and other core application services. 

• Monitor application and infrastructure health, proactively identifying and resolving performance, availability, and reliability issues. 

• Evaluate production applications and infrastructure to improve security, scalability, performance, and operational efficiency. 

• Collaborate with SQL Server DBA’s as needed on database related application performance issues 

• Collaborate with the DevOps Team to enhance automation, monitoring, and operational processes to ensure production-quality service delivery. 

• Collaborate with developers, business stakeholders, and customers to design solutions, resolve technical issues, and support ongoing improvements. 

• Stay current with emerging Microsoft technologies, cloud services, and industry best practices to drive innovation and operational excellence. 

What Are We Looking For?

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field. 

• 5+ years of experience working on a software development, DevOps, infrastructure, or IT operations team. 

• Hands-on experience with Microsoft Azure cloud services and platform administration. 

• Experience with Microsoft SQL Server based web applications and source control systems such as Git. 

• Experience with software development collaboration platforms, preferably Atlassian and Azure DevOps. 

• Working knowledge of Windows Server operating systems. 

• Experience supporting core Microsoft technologies including Active Directory, DNS, DHCP, and IIS. 

• Strong analytical, troubleshooting, and problem-solving skills. 

• Ability to work independently in a fast-paced environment with minimal supervision. 

• Excellent communication and relationship-building skills with both technical and non-technical stakeholders. 

• Passion for learning new technologies and staying current with industry trends. 

What Will Make You Stand Out?

• Self-starter mentality with a strong desire to learn, innovate, and drive operational excellence. 

• Microsoft or related industry certifications. 

• Experience packaging, deploying, and supporting enterprise software applications using the .NET Framework. 

• Strong PowerShell scripting and automation skills. 

• Experience supporting containerized applications. 

• Experience supporting highly available, 24/7/365 production environments. 

• Experience with Azure App Services and other Azure Container services 

• Experience using infrastructure monitoring and logging tools such as Azure App Insights, Azure Monitor, Site24/7, Grafana, or similar platforms. 

• Experience building and maintaining CI/CD pipelines and deployment automation. 

• Understanding of cloud security best practices, vulnerability management, and risk assessment methodologies. 

• Fundamental networking knowledge including TCP/IP, routing, firewalls, switches, VPNs, and network troubleshooting. 

• Proven ability and willingness to identify opportunities for process improvement and implement scalable automation solutions. 

\n$95,000 - $105,000 a year\n

Benefits and Perks: InductiveHealth offers competitive benefits and perks including:

·       Virtual first, remote organization and culture

·       Flexible Paid Time Off (PTO)

·       401(k) retirement plan with corporate matching

·       Medical, prescription, vision, and dental coverage (multiple plans based on your needs)

·       Short Term and Long Term Disability (for employee)

·       Life Insurance (for employee)

·       New Team Member support for home office setup

About InductiveHealth: InductiveHealth (www.inductivehealth.com) was co-founded by Matthew Dollacker and Stephen Macauley in 2013.  Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC).  In early 2021, InductiveHealth became the exclusive commercial partner of Johns Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution.  To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (https://www.diversis.com/) in early 2022.

All responses to applications will come from [email protected] or from the domain @inductivehealth.com.

InductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.