Application Analyst I
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Cooper University Hospital
Camden, NJ, US
Summary
Provides first-tier support to application users by troubleshooting operational workflow problems and resolving technical issues. Acts as a liaison between end users and application analysts while participating in testing and documentation activities.
Job Description
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Provides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically.
Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts.
Participates in testing activities, executes test scripts, and documents test scripts.
Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.
Triage incidents and troubleshoot operational workflow problems based on best practice (SOP) and vendor specific solutions.
Resolve application or affected operational workflow problems.
Maintain, optimize, and support new feature implementations with application-specific systems.
Follow established change management procedures.
Support Go-Live events.
Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
Develops and maintains up to date documentation on all implementations.
Develops and maintains Application Support standards and procedures and other documentation as required.
Attend Cooper and vendor specific classes and successfully acquire competency and certification where applicable.
Experience Required
0-2 years relevant clinical, certification, and/or technical experience
Consideration for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
Education Requirements
High School Diploma Required
Bachelor's Preferred in Business, Data Analytics, Information Technology/Systems, Healthcare
License/Certification Requirements
Application specific certification/proficiency within 90 days of hire if applicable.
Special Requirements
Excellent written and verbal communication
Ability to effectively translate IT terminology and processes with key stakeholders
Strong customer service skills
Ability to multitask in high pace work environment
Salary Min ($)
USD $31.00
Salary Max ($)
USD $53.00
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 14,000 team members including 1,600 nurses, more than 1,000 employed physicians representing 95 specialties and subspecialties, and more than 600 advanced practice professionals. Hospitals throughout the region send their most complex and critically ill and injured to Cooper for treatment by our highly skilled experts.
Ranked year after year by U.S. News & World Report as one of the top health systems in the Philadelphia Metro area, Cooper is consistently recognized for its quality, safety, and exceptional patient care.
Cooper has three hospitals: South Jersey’s only Level I trauma center, Cooper University Hospital in Camden, which is the busiest trauma center in the Philadelphia region; Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital at Cooper, which is the only Level II pediatric trauma center in the Delaware Valley. Cooper is also home to a leading cancer center (MD Anderson Cancer Center at Cooper), six urgent care centers, and more than 130 outpatient offices from the Delaware River to the Jersey Shore, including large regional hubs in Camden, Cherry Hill, Moorestown, Voorhees, Willingboro, and Sewell.
Cooper University Health Care is affiliated with – and its physicians make up the faculty of – Cooper Medical School of Rowan University, which is located on the Cooper Health Sciences Campus in Camden, New Jersey. Cooper has a long history in the City of Camden and is playing a leading role in its revitalization.
Founded
1887
Company size
10,001+ employees
Industry
Healthcare
Org type
Nonprofit
Headquarters
Camden, NJ
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 14,000 team members including 1,600 nurses, more than 1,000 employed physicians representing 95 specialties and subspecialties, and more than 600 advanced practice professionals. Hospitals throughout the region send their most complex and critically ill and injured to Cooper for treatment by our highly skilled experts.
Ranked year after year by U.S. News & World Report as one of the top health systems in the Philadelphia Metro area, Cooper is consistently recognized for its quality, safety, and exceptional patient care.
Cooper has three hospitals: South Jersey’s only Level I trauma center, Cooper University Hospital in Camden, which is the busiest trauma center in the Philadelphia region; Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital at Cooper, which is the only Level II pediatric trauma center in the Delaware Valley. Cooper is also home to a leading cancer center (MD Anderson Cancer Center at Cooper), six urgent care centers, and more than 130 outpatient offices from the Delaware River to the Jersey Shore, including large regional hubs in Camden, Cherry Hill, Moorestown, Voorhees, Willingboro, and Sewell.
Cooper University Health Care is affiliated with – and its physicians make up the faculty of – Cooper Medical School of Rowan University, which is located on the Cooper Health Sciences Campus in Camden, New Jersey. Cooper has a long history in the City of Camden and is playing a leading role in its revitalization.
Founded
1887
Company size
10,001+ employees
Industry
Healthcare
Org type
Nonprofit
Headquarters
Camden, NJ
