Amway Grand Plaza Room Attendant - 2nd Shift

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a part-time position with 2nd shift hours, with a start time around 1pm. Weekend availability is required. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more. 

SUMMARY:

Creating guest's satisfaction by ensuring the 4 Diamond cleanliness of each guest room. Being able to have time management in the cleaning abilities while maintaining cleanliness. Able to be flexible with day-to-day operations with adjustments. Ensuring that the guest is taken care of with communication of needs or going above & beyond for requests.

ESSENTIAL FUNCTIONS:

- Able to complete all daily responsibilities/cleaning task list.
- Able to complete 12 vacant dirty rooms within an 8-hour shift:
-12 showers
-12 tubs
-12 toilets
-12-24 beds
- Able to use a multitude of designated chemicals to clean the assigned areas
- Able to work independently and follow directions as assigned by supervisors
- Able to complete standards according to established procedures
-Meet guest satisfaction by cleaning at a 86% cleanliness standard
- Able to attend departmental meetings.
- Always look for ways to assist guests and go above and beyond to provide guest service.
- Able to read and understand all memos that pertain to the housekeeping department.
- Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, sticky roll, and department-issued cleaning chemicals,
- Clean checkouts at a 35 minute per room pace
- Clean stayovers at a 15 minute per room pace
- Timely address guest complaints and/or requests with professionalism and patience within a ten minute time frame
- Accurately follow the workflow provided by the supervisors, expediters, and device to complete the daily assignment and production standards, which can range from 12 up to 19 rooms per 8-hour shift.
- Timely report maintenance issues in rooms through the use of your issued device
- Move and arrange furniture per established standards
- Keep cart well-stocked, tidy, and clear of unapproved items at all times
- Attend all mandatory departmental meetings
- Timely complete all daily responsibilities/cleaning task list per established quality standards
- Communicate effectively and timely with floor supervisors and housemen on needs and progress
- Timely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managers
- Clean all guest rooms on daily assignment within allotted time and within established quality standards
- Make beds per established quality standards
- Clean all areas of bathrooms per established quality standards
- Complete daily projects as assigned
- Use and maintain equipment properly per established safety and quality standards
- Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standards
- Communicate daily with team leaders, supervisors, housemen, and managers
- Timely report all damages to team leaders, supervisors, or managers
- Timely report and hand over personal property left by guests
- Use all chemicals properly and safely as required by product safety labels and OSHA standards
- Perform deep cleaning as assigned per established quality standards
- Maintain linen properly and per established quality standards
- Maintain guest rooms to standards set by management
- Maintain hotel assets at all times
- Timely report guest violations of established policies
- Safely maneuver and control housekeeping cart, which requires exerting 50 lbs. of force
- Any and all other duties assigned by management

-This position requires weekend work, as it is essential to the role. If you are unable to work weekends (Saturday and Sundays) you would not be eligible for this position.

REQUIRED SKILLS:

- Able to work alone or in a team atmosphere
- Excellent customer service skills
- Effective listening skills
- Organizational skills
- Able to work and adapt to a fast-paced environment
- Able to work in a busy and occasionally noisy environment
- Able to work with frequent dirt, dust, and fumes
- Able to work varied shifts, including weekends and holidays
- Detail Oriented
- Able to lift at least 50lbs repetitively.
- Arrive to work on time and prepared to start shift on any day scheduled

EDUCATION & EXPERIENCE:

- High school diploma or equivalent preferred, related experience is preferred.