Food Service Team Member

Description

Position Overview

The Food Trailer Worker is a key member of the food and beverage team, responsible for preparing and serving high-quality food in a fast-paced food trailer operation while also assisting with food preparation for suite catering. This role ensures smooth day-of-show service, upholding high standards in food preparation, cleanliness, and customer service. The ideal candidate thrives in a dynamic environment, works well under pressure, and is committed to delivering an exceptional guest experience.

Principal Responsibilities (Essential Functions)

• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures

Food Preparation & Service

• Prepare and cook menu items according to recipes and quality standards for both the food trailer and suite catering.
• Assist in assembling and packaging food orders for suite guests, ensuring accuracy and quality.
• Maintain food safety and sanitation standards, ensuring compliance with health regulations.
• Monitor stock levels and restock ingredients and supplies as needed.
• Operate food trailer equipment, including grills, fryers, and warming stations.

Customer Service

• Provide friendly and efficient service, ensuring a positive guest experience.
• Take and process orders accurately using the Point of Sale (POS) system.
• Address guest inquiries and concerns in a professional manner.
• Assist with special requests and dietary accommodation when possible.

Operational Support

• Assist with the setup and breakdown of the food trailer before and after each event.
• Support suite catering by preparing and organizing food for delivery.
• Keep the trailer and prep areas clean, organized, and fully stocked throughout service.
• Follow all closing procedures, including equipment cleaning and waste disposal.
• Assist in loading and unloading supplies for events.

Requirements

Minimum Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education, Training, and Traits

• High school diploma or GED preferred.
• Strong customer service skills with a positive and team-oriented attitude.
• Flexibility with scheduling, including nights, weekends, and event days.
• Food handler’s certification preferred.
• Ability to work efficiently in a high-pressure environment.
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Strong communications skills and the ability to interact with many different types of people
• An on-going desire to learn and improve
• Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Work Experience

• Prior experience in food service, food trucks, catering, or concessions is preferred but not required.

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly (on telephone)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events

Work Environment

The Food Trailer Worker will thrive in a fast-paced, high-volume setting, contributing to smooth operations and ensuring an outstanding dining experience for both food trailer guests and suite catering. This role requires adaptability, teamwork, and a strong commitment to food quality and customer satisfaction.