Amenity Coordinator, The Westin Buffalo

Overview

Delaware North Parks and Resorts is searching for a customer-service-focused part-time Amenity Coordinator to join our team at The Westin Buffalo in Buffalo, New York. Working in an exciting, fast-paced environment, you will never have a dull day at work. As an Amenity Coordinator, you will ensure all amenities are thoughtfully assembled, beautifully presented, and delivered accurately and on time for guest arrivals and special occasions.

Additional Details

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Unit Description

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Responsibilities

• Design and create unique, personalized guest amenities that elevate the overall guest experience and reflect The Westin Buffalo's luxury standards.
• Collaborate with Sales, Food and Beverage, and Front Office teams to bring creative guest requests, VIP experiences, celebrations, and special event amenities to life.
• Utilize embroidery equipment and other customization tools to craft personalized gifts, branded items, and one-of-a-kind guest touches.
• Research, source, and curate specialty products and local artisan items that enhance amenity offerings and showcase the Buffalo community.
• Develop innovative amenity packages, seasonal promotions, and new guest experience concepts that drive guest satisfaction and ancillary revenue.
• Ensure all amenities are thoughtfully assembled, beautifully presented, and delivered accurately and on time for guest arrivals and special occasions.
• Drive a company vehicle to get supplies and equipment as needed. 

Qualifications

• Must be at least 21 years old.
• A valid driver's license is required.
• No high school diploma or GED required.
• Previous experience in a customer service environment is beneficial.
• Good communication skills; ability to communicate with guests and team members.

Physical Requirements

• Able to perform long-term standing, walking, bending, reaching, and repetitive moving of items up to 30 pounds.