Ambassador

Job Details: Job Location: Reston Hospital - Reston, VA, Education Level: None, Salary Range: $17.00 - $17.50Hourly, Travel Percentage: None, Job Shift: Day, Under the supervision and direction of the MHS Manager or Team Lead, the Desk Ambassador helps patients and visitors find their way around the hospital and answers phone calls. This role also gives out visitor badges, provides general information, and works closely with hospital staff to make sure every guest has a positive experience. 
Qualifications: Key Responsibilities 

Greet all patients, guests, and staff as soon as they arrive 

Use prepared scripts to say hello and goodbye to every guest 

Provide room numbers to visitors when allowed by hospital rules 

Complete visitor screenings and issue badges as required 

Give directions and answer basic questions about the hospital and surrounding campus 

Work as a team with other hospital staff to create a welcoming environment 

Help keep the reception area clean, organized, and comfortable 

Respond to questions and concerns kindly and respectfully 

Report any unsafe or suspicious behavior to hospital security right away 

Stay up to date on hospital safety and emergency procedures 

Keep the work area safe and neat by following company rules 

Keep patient and hospital information private, in accordance with HIPAA guidelines 

Do other tasks as needed or assigned by your manager 

Perform other duties as assigned 

Qualification and Requirements 

High school diploma, GED, or equivalent experience 

Legally allowed to work in the United States 

Must pass a background check and a drug test 

Able to read, write, and speak English clearly 

Must meet hospital health and immunization requirements 

Ability to demonstrate professionalism, with excellent communication and interpersonal skills 

Passion for customer service and attention to detail is important 

Physical Requirements 

Regularly required to stand, walk, sit, use hands, talk, see, and hear 

Must be able to lift and/or move up to 50 pounds occasionally 

Must be able to push or pull someone in a wheelchair weighing between 100 and 350 pounds, sometimes over a long distance 

The ability to work flexible schedules and extended hours such as weekends, holidays, or longer shifts is sometimes required