Airport Customer Service

Job Details: Job Location: Cleveland PP - Brook Park, OH, Position Type: Part Time, Education Level: None, Salary Range: $17.00 - $17.00Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Parking Guest Ambassador

4pm - 12am (we are open 7 days a week/looking for a candidate with a flexible schedule)
8am - 4pm (weekends)

Park Place – 18951 Snow Road, Brook Park, OH 44142

Job Purpose

At Fast Park & Relax, the Parking Guest Ambassador plays a vital role in delivering a smooth, efficient, and welcoming arrival experience for our guests. This position is responsible for managing parking operations within a designated area, ensuring safe traffic flow, maximizing parking capacity, and providing exceptional customer service.

Key Responsibilities

Direct incoming and outgoing traffic to available parking spaces using clear hand signals and verbal communication
Monitor parking areas to ensure efficient space utilization and prevent congestion
Enforce parking policies, including time limits and restricted zones
Assist guests with questions regarding parking availability, directions, and procedures
Resolve parking-related issues such as lost tickets or vehicle lockouts
Communicate regularly with team members to maintain efficient operations
Operate parking equipment including gates, ticket dispensers, and payment systems
Track and report parking activity, including occupancy, revenue, and incidents
Maintain a clean, safe, and organized parking facility
Perform additional duties as assigned

Qualifications

Excellent customer service and communication skills
Ability to work outdoors in various weather conditions
Strong attention to detail and problem-solving abilities
Ability to stand, walk, and direct traffic for extended periods
Team-oriented mindset with a positive, guest-focused approach
Previous experience in parking, hospitality, or customer service is preferred

Employee Benefits

Fast Park & Relax offers a comprehensive benefits package, including:

Medical (PPO or HDHP)
Dental
Vision
Health Savings Account (HSA)
Basic Life / AD&D Insurance
Supplemental Life / AD&D Insurance
Disability Insurance
Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay

Work Environment

This role is primarily outdoors in a fast-paced, customer-focused setting. Flexibility to work varying shifts, including weekends and holidays, is required.

Join Our Team

At Fast Park & Relax, we take pride in delivering a first-class parking experience. If you enjoy working outdoors, helping people, and being part of a high-energy team, we encourage you to apply today!

 
Qualifications: Required Education:
- High School Diploma or GED equivalent or an equivalent combination of education and experience.

Required Experience:
- Minimum of one year of experience in dispatching, customer service or a related field.
- Experience handling high-volume phone calls and radio communications.
- Experience working in a fast-paced environment and managing multiple tasks simultaneously.

Required Skills and Abilities:
- Excellent communication skills (verbal and written).
- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
- Proficient in basic math and computer skills.
- Ability to read and interpret maps and directions.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing priorities and meet deadlines.
- Knowledge of parking procedures (preferred).
- Ability to operate two-way radios and other communication equipment.
- Ability to maintain accurate records and documentation.
- Ability to lift and move up to 25 pounds.
- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
- Ability to understand and follow written and verbal instructions.
- Ability to communicate effectively in English (both written and spoken).
- Ability to pass a background check and drug screening.