AI Product Specialist (US)
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IFS Nexus Black
US
Summary
You will act as a domain expert and trusted advisor, shaping AI workflows to solve complex industrial problems while serving as the customer's voice in the design process. Additionally, you will lead evaluation efforts to ensure model accuracy and work alongside sales to demonstrate the real-world operational impact of AI solutions.
Job Description
About Nexus Black
Nexus Black is an AI-first business within IFS, built to move quickly, challenge traditional ways of working, and turn the potential of AI into real-world outcomes for enterprise customers. We build AI to solve hard problems for the industries that keep the world turning: up on power lines, down on factory floors, and out in the field.
Our products — Resolve (field service and predictive maintenance), Flow (production planning), Comply (regulatory compliance) and Reason (analytical reasoning) — are used by technicians and engineers who cannot afford a tool that doesn't work first time. We pair 40 years of IFS industrial depth with the technical pace of a start-up, and we get results in weeks, not months.
We're building a team of highly capable, high-ownership people who are comfortable operating across traditional boundaries. We care less about rigid job descriptions and more about people who can understand a problem, get hands-on, and own the outcome.
The role
AI is only worthwhile in practice. Someone has to make sure the workflow built for a maintenance planner actually thinks like a maintenance planner and that a customer can see, in plain numbers, what it means for their operation. That someone is you.
This role sits where our AI meets the real world: part domain expert, whether your depth is a vertical or a function. Part pre-sales specialist, part trusted advisor. You are the customer’s voice inside our build process and our clearest voice inside theirs.
What you’ll do
Be the customer before the customer shows up. You know a domain, a vertical like energy, utilities, manufacturing, or aerospace, or a function like Finance, HR, Tax, HSE, Audit, IT, or Asset Management well enough to stand in for the people who work in it. When we design an AI workflow for a reliability engineer or a tax analyst, you are that person in the room: shaping the workflow so it fits how the job is actually done. You own the evals: you define what accurate looks like for a customer, oversee the evaluation of workflow outputs against it, and hold the line. If it wouldn’t convince a 30-year veteran, it doesn’t ship.
Show prospects what this means for their business. You will work alongside sales to help prospects and customers understand what we’re building with AI not the hype version, the real one. What it does, what it doesn’t, and what it changes for their operation, in terms an operations director can take to their board.
Stay after the pilot. We don’t ghost customers after the pilot, and neither will you. You will work with customers to enhance and extend their workflows as their operations change and you will spot the next hard problem worth solving together, growing the relationship as you go. Trusted advisor is an earned title. This role earns it.
What you bring
• Deep domain expertise. Real time served in one of our industries (energy, utilities, field service, manufacturing, aerospace, defence, telecoms) or in a function that runs through all of them (Finance, HR, Tax, HSE, Audit, IT, Asset Management, and more) — enough to think like the personas we build for, not just describe them.
• Fluency with AI products. You can shape workflows, judge model outputs, and design evaluations. You know the difference between a good demo and a system that holds up in week six.
• Pre-sales instincts. You can explain a complex capability to a sceptical plant manager without a deck full of jargon and connect it to money, uptime, and risk.
• An advisor’s judgement. Customers should leave every conversation with you knowing more about their own operation. You spot opportunities without turning every call into a pitch.
• An evidence habit. You back claims with numbers. When the evidence is missing, you say so and go find it.
We are hiring at multiple levels and across many domains —vertical and functional. Bring four years of experience or twenty; what matters is that you can genuinely stand in for the people we build for, and prove it.
Where you’ll work
Remote. This role doesn’t tie you to an office it ties you to customers. Expect regular time on site: plants, hangars, ride-alongs with field technicians. We’ll save you a high-vis.
Come and solve hard problems with us.
