AI Operations Fellow

The Role:

As an AI Operations Fellow at iA, a leader in pharmacy automation, you will be part of a founding pilot cohort helping shape how AI is applied to real business operations. Embedded within one primary business team, you will work on prioritized operational challenges identified by business leaders while also assessing workflows and uncovering additional opportunities where AI can improve efficiency, accuracy, and decision-making.

This 6-month, part-time fellowship is expected to begin in late October 2026 and conclude in late April or early May 2027. Fellows must be able to commit 15–20 hours per week, Monday through Friday, for the duration of the fellowship. Fellows will work a mutually agreed-upon schedule designed to accommodate their academic commitments. This is not a research or observation-based internship. Fellows will work on real business problems, moving from discovery and workflow assessment to solution design, testing, implementation, adoption support, and impact measurement.

Each Fellow will be assigned to one primary department within Procurement, Finance, Solutions Design and Engineering, or Customer Support. As part of the founding pilot cohort, each Fellow will help establish how AI Operations support takes shape within their assigned department while building deeper context, partnering closely with the team, and delivering focused AI-enabled improvements.

Fellows will use enterprise AI tools, including Claude, Claude Code, Microsoft Copilot, and other Microsoft AI capabilities, to develop practical solutions that reduce manual effort, improve quality, increase efficiency, and support better decision-making.

Success in this role requires curiosity, adaptability, structured problem-solving, and the ability to move quickly from understanding a challenge to creating a practical solution.

What you’ll do: 

• Partner with an assigned business team to evaluate prioritized opportunities and identify additional areas where AI can improve operational processes
• Analyze workflows and identify opportunities to reduce manual effort, improve quality, and increase efficiency
• Design, prototype, and implement AI-enabled workflows using enterprise AI tools
• Translate business needs into structured AI solutions that teams can adopt
• Build and test AI-assisted processes, automation concepts, and productivity improvements
• Collaborate with stakeholders to gather feedback and continuously improve solutions
• Create documentation, playbooks, and training resources to support AI adoption
• Evaluate emerging AI capabilities and recommend practical applications
• Track outcomes such as time savings, error reduction, improved throughput, and decision-quality improvements
• Support broader AI adoption by helping teams understand how to effectively use new AI capabilities

What you’ll gain:

• Hands-on experience applying AI to real operational challenges in a healthcare technology environment
• The opportunity to deliver AI solutions that create measurable business impact
• Exposure to enterprise AI adoption, workflow transformation, and digital transformation initiatives
• Experience collaborating with cross-functional teams across operations, technology, finance, engineering, and customer-facing functions
• A portfolio of applied AI projects demonstrating real-world outcomes
• Practical experience with modern enterprise AI tools and implementation approaches
• Experience connecting emerging AI capabilities to real business needs

Who you are:

• You must be currently enrolled in and actively pursuing a Bachelor's or Master's degree in any field during the fellowship; a specific major is not required. Relevant fields may include Computer Science, Data Science, Information Systems, Business, Operations, Economics, Mathematics, Engineering, UX/HCI, or other analytical or technology-oriented disciplines.
• You have a solid understanding of AI and demonstrated experience using AI tools such as Claude, ChatGPT, Microsoft Copilot, or similar platforms to solve problems, improve processes, or create measurable impact
• Your experience may come from internships, coursework, personal or academic projects, workflow automation, process improvement, data/analytics, coding, or AI-assisted problem solving
• A self-starter who can take an assigned business problem, work independently, ask thoughtful questions, and move the work forward without requiring step-by-step direction
• Able to break down complex processes into clear, structured workflows
• A strong communicator who can collaborate with both technical and non-technical teams
• Proactive, resourceful, and comfortable taking ownership of ambiguous problems from discovery through practical solution development
• Comfortable learning new tools quickly and experimenting with new approaches
• Excited about using technology to improve how teams work

Even better if you have:

• Workflow automation or process improvement projects
• Prompt engineering or AI-assisted problem solving
• Experience or coursework using Excel, SQL, Power BI, or other analytics tools
• Coding, scripting, or technical prototyping
• Exposure to operations, consulting, analytics, or technology implementation through internships, projects, coursework, or work experience
• Interest in enterprise AI adoption, healthcare technology, or digital transformation

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation:

The estimated hourly rate range for this position is $22.00 to $30.00 per hour, though a candidate's hourly rate shall be determined on a range of factors, including, but not limited to, qualifications and experience. 

What are the perks?

• Work at the forefront of AI adoption in pharmacy automation within a high-growth technology environment
• Get hands-on experience applying AI tools to solve real business problems with measurable operational impact
• Gain exposure to enterprise AI use cases across multiple business functions and teams
• Join the initial cohort of a new AI Fellowship Program and directly influence how AI is applied across the organization

More about iA:

iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support. 

Our Products:

• Software
• Modular Hardware
• Sophisticated Counting and Collation Devices

Our Core Values:

• Solutions Driven
• Customer Centric
• Championing Diversity
• Empowering Ownership
• Trust Daringly

To learn more about iA’s product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! 

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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