Aging Services Case Manager (West 88 St OAC)

Job Details: Job Location: Senior Center - New York, NY, Salary Range: $47114.17 - $51459.66Salary/year, Organization Overview: Goddard Riverside is a non-profit, multi-service organization focusing primarily on the needs of children and low-income families, out-of-school and out-of-work youth and aging New Yorkers. We operate community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. Our vibrant Older Adult Center helps older members of the community live life to the fullest by providing case assistance, support services, and activities to more than 3,000 center members. Birthday, holiday parties, and other social events strengthen the sense of community. Our hot lunches provide vital nutrition support at an affordable price. Our seniors are actively involved in the center, so services and activities reflect their needs and interests.

Position Summary: The Case Manager provides individualized services to enable seniors to live independently. The Case Manager works with residents, their families, and support systems to access any additional services that promote healthy, safe, and meaningful lives. Specific services include assistance with applications and recertifications for benefits, including Medicare, Medicaid, long-term care, SNAP, HEAP, accessing Food Resources, referrals and providing connections to medical care, in-home care, and legal services. The Case Manager also provides friendly visits, home visits, and telephone reassurance calls.

Schedule: 35 hours per week

Salary Range: $47,114.17-$51,459.66

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.
Roles, Responsibilities and Essential Duties: Roles, Responsibilities and Essential Duties

Participate in staff meetings, interdisciplinary case conferences, supervision, training, and assist with outreach efforts to increase participation through new registrations and reassessments.
Ensure timely response and follow-up to referrals made.
Ensure participants gain access to and opportunities for a whole range of social services, wellness education, socialization, arts and culture, and recreation activities through the programming for the Older Adult Programs.
Plan and implement a group for members.
Develop professional provider relationships with older adults, their families, and caretakers guided by standards of professional social work practice. This will include counseling, crisis intervention, follow-up reassurance phone calls, advocacy, information/referral, and in-office meetings.
Develop an individualized service plan, with mutually agreed-upon goals and objectives, and reassess on a regular and consistent basis.
Develop, maintain, and continually update a directory of supportive services and agencies available to residents within the local community
Advocates for clients’ rights, entitlements, and other benefits. Develop and foster strong relationships with consultants, community partners, and government agencies.
Submit weekly Dashboard and Service Log reports that detail activities, including statistics and data on client outcomes. Prepare documentation (assessments, case logs, case notes, etc.) as stipulated by contractual and agency standards and procedures. Complete case notes and log outcome measurement data
Work with supervisors in conjunction with the NYC Department for the Aging, New York State Office for the Aging, and Isaacs-Goddard Riverside to ensure that the appropriate processes for staff comply with personnel policies and procedures

Provides case assistance services to seniors 60+
Develops care plans to promote client self-determination; to assist seniors with staying in the community; and to promote healthy and independent aging.
Conduct psychosocial registration assessments and makes referrals as appropriate.
Conduct outreach to potential members and engage members with low attendance
Assists with Benefit and Entitlement applications, recertifications, or makes appropriate referrals for additional assistance and services.
Provides supportive counseling to seniors and their families.
Makes referrals to mental health agencies as appropriate.
Assists with social action and advocacy initiatives.
Prepares documentation (assessments, case logs, case notes, etc.) as stipulated by contractual and agency standards and procedures.
Prepare reports, as required.
Plans and implement groups/ support groups in the older adult center to meet the evolving needs of the aging population
May be assigned to handle more involved cases
Performs other duties as required.

Qualifications/Education/Skills/Experience

Bachelor of Social Work or Human Services, or 2 years of experience working in case management.
Working with older adults is highly preferred
Bilingual, English/Spanish is preferred.
Ability to handle confidential information with discretion
Ability to work some flexible hours (e.g., evenings, weekends, cooling center during the summer months Thanksgiving or Christmas Holiday)
Working knowledge of community resources and service providers to older adults.
Ability to work effectively with culturally, economically, and educationally diverse populations.
Ability to form positive interpersonal relations in dealing with a wide range of staff as well as external contacts
Strong verbal, written, technological, and interpersonal communication skills
Demonstrated knowledge of working with the elderly and knowledge of the process and issues of aging, including disability, mental health, and abuse issues. Must be flexible in dealing with others.
Computer literacy, including the ability to use Microsoft Word, Excel, and Outlook

Employee Benefits:

Medical/Dental/Vision

Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

403B Thrift Retirement Plan

12 Annual Sick Days

12 Agency Holidays

20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.