Agent/Investigator, Asset Protection (Orange County, CA)

Job Description:

At Abercrombie & Fitch, quality is in our roots and we’re on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open work space, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy.

This job is located and onsite at our stores in Orange County, CA.

What Will You Be Doing?

• Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)

• Provide in person and remote support to local store management to meet strategic asset protection objectives

• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service

• Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers

• Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols

• Commit to the highest degree of professionalism, integrity, and customer service

• Complete AP and Physical Security audits on a routine basis.

• Complete special projects as assigned by Regional Manager of Asset Protection.

• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.

• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.

• Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.

• Conduct internal investigations for inventory, cash loss, and violations of policy.

• Prepare case reports covering investigation and case details 

• Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable

• Serve as a liaison between store/APA investigations and certified market interviewers

• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts

• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies

• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations

• Represent company in court proceedings related to investigations

• Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners

• Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols

• Utilize analytics software to develop specific store loss prevention strategies

• Participate in corporate operational test programs to gauge viability of program evolution.  Provide relevant observational data to the Global Home Office to inform policy decisions

• Responsible for ensuring accurate execution of Store Programs.  Routinely provide relevant feedback to store leaders regarding operational efficiency

• Effectively identify and implement solutions to eliminate store margin erosion

• Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

What Do You Need To Bring?

• 4-year degree preferred

• 2 or more years of experience in Asset Protection, multi-location experience preferred

• Strong communication and interpersonal skills

• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines

• Ability to work nights, evenings and weekends appropriate to retail business needs

• Must pass a comprehensive background investigation

• Must have a reliable means of transportation

Benefits & Perks  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  

• Paid Time Off

• Paid Volunteer Day per Year, allowing you to give back to your community 

• Merchandise Discount 

• Medical, Dental and Vision Insurance Available 

• Life and Disability Insurance 

• Associate Assistance Program 

• Paid Parental and Adoption Leave 

• Access to Carrot to support your unique parenthood journey 

• Access to Headspace dedicated to creating healthier, happier lives from the inside out 

• Mobile Stipend

• 401(K) Savings Plan with Company Match 

• Opportunities for Career Advancement, we believe in promoting from within 

• A Global Team of People Who'll Celebrate you for Being YOU 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

This role allows for remote work across the U.S.. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $24.25 - $29.80/hour. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.