After Sales Service Coordinator

Job Details: Level: Experienced, Job Location: Cincinnati OH - West Chester, OH, Salary Range: Undisclosed, After Sales Service Department 

Reports to: Branch Manager 

Position Summary 

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed. 

Essential Responsibilities 

Dedicated support to answer or coordinate responses for all requests from the assigned customers. 

Ensure high levels of customer satisfaction through excellent sales service. 

Become familiar and stay knowledgeable on our inventory.  

Comply with inventory control procedures and RMA’s.  

Enter Quotes and Order, and order verification. 

Expedite orders and incoming PO’s and Sales orders. 

Advise sales of any changes on incoming PO’s and Sales orders 

Update Sales orders with any changes to customer information 

Other sales/expediting duties as assigned by manager. 

Required skills & Abilities 

Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). 

Basic understanding of sales principles and customer service practices 

Solid communication and interpersonal skills 

Ability to manage multiple priorities in a fast-paced environment. 

Education & Experience 

High school diploma required; college coursework preferred. 

At least two years of administrative experience is preferred 

Qualifications: