After-Hours Experience Associate

About Kiln:

Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. 

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of ‘flex­ office’ in the broader commercial real estate sector.

Our Core Values:

Human at the core
Achieve & Celebrate Together
Thoughtful and with Purpose
Always Evolving
Nothing short of Extraordinary
Scrappy & Ingenious

Our Mission:

Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

About You:

A Warm Host: You naturally make others feel welcome, ensuring every member interaction is friendly, supportive, and leaves a positive impression.

Detail-Oriented & Proactive: You notice what needs to be done before being asked and take pride in keeping things running smoothly. Organization is your superpower.

A Team Player: You thrive in collaborative environments, helping your team and members succeed through excellent communication and a helpful attitude.

Eager to Learn: You are adaptable and excited to grow with a dynamic team in a fast-paced, innovative environment.

About The Role: 

The After-Hours Member Experience Associate serves as the first point of contact for Kiln community members and represents Kiln as the “face” of our brand during after-hours events. This role typically requires about 10 hours per week, with the opportunity to work daytime shifts on Fridays. The primary responsibility is to support after-hours events, ensuring they run smoothly and providing assistance to guests with any questions or issues that arise.

Goals and Objectives: 

Support the Community Team to achieve the following:

• Personifies Kiln’s core values and strives to achieve our mission
• Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
• Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
• Drive growth and promotion of Kiln-provided service offerings
• Take direction from the Community Director to support the Community Team as required 

As an After-Hours Experience Associate, You Will:

Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.

• Cheerful and friendly greeting of team members, Kiln members, and guests
• Serve as a point of contact for event attendees, vendors, and staff during events
• Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
• Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
• Provide feedback and suggestions for future event improvements based on observations and attendee feedback
• Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
• May be included in special projects for operations team

As An After-Hours Experience Associate, You’ll Need:

• Partial completion of a college degree preferred, not required.
• Office management or administrative experience 
• Customer service or support experience 
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
• Passion for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values
• Proficient in basic computer skills.

Personal Qualities:

• People-first mindset
• High integrity and accountability
• Empathetic, dependable, and self-aware
• Entrepreneurial spirit
• Passion for building community
• Genuine alignment with Kiln’s mission and values

At Kiln, you’re not just running a workspace—you’re building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences—we’d love to meet you.