Advanced Product Sales
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Vail Resorts
Peninsula, OH, US
Summary
The role involves facilitating the sale of resort services such as lift passes and lessons while maintaining accurate customer records via a POS system. Agents are responsible for providing professional communication to guests and partners while ensuring an organized and well-stocked workstation.
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception in creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests
Job Specifications:
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Starting Wage: $22.00/hr - $26.88/hr
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Employment Type: Winter Seasonal 2026/2027
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Shift Type: Part Time hours available
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Minimum Age: At least 18 years of age
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Housing Availability: No
Job Responsibilities:
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Provide information and facilitate the sale of resort attractions and services including fulfillment and delivery
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Utilize POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
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Complete POS audits daily and at the end of shift
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Communicate professionally by phone, email, and in person with travel partners, properties, tour operations corporate visitors, guests, and other groups
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Maintain up to date knowledge on resort products, policies, and operations to meet the needs of guests, coordinating with other departments as necessary
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Maintain a clean, well-stocked, and organized workstation
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Other duties as assigned
Job Requirements:
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High School Diploma or GED Equivalent
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Experience working in customer service or ticket sales preferred
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Flexibility to work both inside and outside with exposure to the elements
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Must be able to communicate fluently in English
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Ability to work a flexible schedule including nights, holidays, and weekends
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Ability to stand or sit for extended periods of time
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Ability to lift up to 25lbs
The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 517421
Reference Date: 09/09/2026
Job Code Function: Product Sales & Services
Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia. In 2016, our company launched the industry-changing Epic Pass. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN).
We are passionate about providing an Experience of a Lifetime to our team members and guests, and our EpicPromise is to reach a zero net operating footprint by 2030, support our employees and communities, and broaden engagement in our sport.
In addition to our 42 resorts in four countries, our company owns and/or manages a collection of elegant hotels under the RockResorts brand, a portfolio of vacation rentals, condominiums and branded hotels located in close proximity to our mountain destinations, as well as the Grand Teton Lodge Company in Jackson Hole, Wyoming. Vail Resorts Retail operates more than 250 retail and rental locations across North America.
Interested in joining our team? Come work and play in the mountains! Discover (or re-discover!) a passion for the outdoors with free ski pass(es), free ski/snowboard lessons, a 40% retail discount, and much more. Receive $20/hr starting wage, health/wellness benefits, and training through our Epic Service development experience. Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means building lifelong connections with people from around the world.
Learn more about our company at www.VailResorts.com, or discover our resorts and pass options at www.EpicPass.com.
Company size
10,001+ employees
Industry
Hospitality
Org type
Public Company
Headquarters
Broomfield, CO