Adult Case Manager

Job Details: Job Location: 201 DEERMOUNT ST. - KETCHIKAN, AK, Position Type: Regular Full-Time, Salary Range: $50040.81 - $75061.21Salary/year, Job Shift: Varies, Job Category: Social Services, Job Summary
The Adult Case Manager coordinates and oversees services for participants in the KIC Elders Program in collaboration with the Elder Care Givers staff. This position is responsible for case management, care coordination, and ensuring quality service delivery in alignment with tribal values and standards. 
This role supports elders by conducting assessments, developing and monitoring service plans, and advocating for services that promote independence, dignity, and cultural identity. As a part of an interdisciplinary team, the Adult Case Manager ensures services are delivered in a respectful, culturally appropriate manner that supports overall health and well-being. The position includes ongoing evaluation of care plans and providing guidance and oversight of care plans and providing guidance and oversight to caregivers to ensure services meet the needs of elders and tribal expectations.

Job Duties & Responsibilities

Conduct thorough, ongoing evaluations of elders’ physical, mental, and psychosocial needs in conjunction with interdepartmental staff to determine the appropriate level of support and care. 
Develop, implement, and continuously adjust individualized treatment and care plans based on elder progress. 
Connect elders with essential social, medical, housing, cultural, and vocational services to address barriers to care. 
Regularly communicate with clients through home visits, clinical check-ins, or facility meetings to ensure their rights and care needs are being met. 
Adjust treatment plans when status changes occur, and evaluate outcomes creating a continuation of essential services. 
Act as a liaison and advocate between the elder, their family/guardian, medical professionals, and social service agencies to ensure their rights and best interests are in continual alignment. 
Act as a community liaison and advocate between the elder and community based senior service agencies to ensure their rights and bests interests are in continual alignment with the care plan. 
Provide immediate support and navigate rapid-response resources for clients experiencing sudden emergencies or crises. 
Maintain accurate, detailed records of all elder interactions, progress notes, and services utilization while complying with legal and ethical privacy standards. 
Ensures compliance with all state, federal, local, and tribal regulations through accurate and detailed documentation and reporting methodology.  
Other related duties as assigned.

Necessary Knowledge, Skills, and Abilities

Knowledge and deep foundational relationships with tribal and local housing, public benefits (e.g., Medicaid, social security, senior resources), and mental health or substance abuse treatment programs. 
Knowledge of biopsychosocial dynamics of major illnesses, trauma, and diverse populations and behaviors. 
Knowledge and ability to interpret, follow, and implement tribal, local, state and federal laws and clinical reporting standards are required by funding sources. 
Ability to de-escalate emotional distress, conflicts, and guide adults through intermediate socioeconomic and psychiatric emergencies. 
Ability to provide adaptable verbal, written, and active-listening skills through an empathetic lens to mediate between elders, families, and multidisciplinary care or legal teams.  
Strong knowledge of Electronic Health Records (EHR) and computerized case management systems. 
Ability to manage a varying caseload efficiently, balancing field visits (e.g., home checks) with case reporting and office administration. 
Ability to establish authentic culturally based supportive report with vulnerable adults while promoting their autonomy, and personal goals. 
Ability to supervise, find educational training paths, ensuring development and team-based growth, allowing for programmatic development.
Ability to make autonomous ethically sound decisions in situations of client crisis, and adapt elder care plans. 
Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
Skills in operating personal computers using a variety of computer software.
Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
Ability to maintain strict confidentiality and comply with applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.). 
Ability to learn and apply program/agency operating policies and procedures.
Ability to manage multiple priorities and tasks concurrently and meet deadlines.
Ability to work independently as well as with teams.

Working Conditions
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.  

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. This position operates in a high-stress, emotionally charged environment, balancing heavy caseloads, supporting a vulnerable population. This employee will be required to travel locally for community fieldwork regularly. The noise level in the work environment is usually average.

KIC Core Competencies

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Uphold KIC Values: To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values “Our Way of Life”.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.  

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers. 

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing.

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Qualifications: Minimum Qualifications (Education & Experience)

Bachelor’s degree in Social Work (BSW), Psychology, Sociology, or Human Services or related field.  
Two years’ experience in human services, behavioral health, or related social services field. 
Two years’ experience in supervisory role. 
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
Heartsaver First Aid CPR within 6 months of hire. 
Proof of valid driver's license with acceptable driving record)

Preferred Qualifications (Education & Experience)

Master’s degree in Social Work (MSW), Psychology, Sociology, or Human Services or related field. 
Three years’ experience in human services, behavioral health, or related social services field. 
Three years’ experience in supervisory role. 
Certified Case Manager (CCM) certification or Accredited Case Manager (ACM) certification. 
Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.

Conditions of Hire

May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.
KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for-cause drug and alcohol screening to be eligible for and maintain employment.
KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.