Admissions Representative

Admissions Representative
American Public University/American Military University

The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University/American Military University (APU/AMU) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions.

Responsibilities: 

• Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals
• Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act).
• Evaluates the academic records and documents of potential students for admission to APU/AMU programs.
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions.
• Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner.
• Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing.
• Meets or exceeds performance goals and metrics as determined by department leadership.
• Keeps a professional appearance at all times.
• Adheres to assigned work schedule
• Follows campaigns and follow-up strategies for student recruitment and enrollment
• Performs other duties and assists with special projects as assigned by department leadership

• Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Requirements: 

• 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred 
• Associates Degree required

About Us: 

American Public University System (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. American Public University System, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. American Public University System, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency Statement

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to [email protected].