Admissions Operations Contractor (Undergraduate)

Job Title: Admissions Operations Contractor (Undergraduate)
Department: Growth
Reports To: Director of Admissions & Enrollment
Pay Rate: $25 per hour
Position Type: Fixed Term, Part-Time (25 hours/week)

The Position
The Undergraduate Admissions Operations Contractor serves as a vital bridge for new and prospective applicants within the Undergraduate Admissions pipeline. By strategically focusing on application management and roadblock resolution, this role accelerates applicant progression while relieving operational capacity for full-time admissions advisors.

This is a pipeline acceleration, enrollment support, and partnership-strengthening role designed to improve applicant turnaround times, boost overall responsiveness, and drive key enrollment targets.
1. Application Management & Pipeline Acceleration

• Serve as the primary admissions support contact for new and current applicants.
• Collect, verify, and track outstanding admissions materials, including transcripts, employer documentation, and required program forms.
• Maintain an accurate, live tracker of applicant statuses within the system.
• Execute a proactive outreach cadence (email, text, and phone calls) to guide applicants through completing their files.
• Evaluate and transition qualified candidates from "Incomplete" to "Complete" status as requirements are satisfied.
• Identify and flag potential file concerns or edge cases early to Admissions Advisors.

2. Application Roadblock Resolution

• Partner with Admissions Advisors to resolve missing documentation issues and eliminate application bottlenecks.
• Identify recurring patterns causing delays in the completion process.
• Ensure no application profile remains unreviewed or untouched beyond designated performance thresholds (e.g., 3–5 business days).
• Escalate complex eligibility cases promptly to designated team leads.

3. Reporting & Accountability

• Maintain a weekly 30-minute pipeline review sync with the Admissions Lead.
• Submit a concise end-of-week snapshot summary highlighting:
  • Total applicants contacted and follow-up volume.
  • Number of applications successfully moved to "Complete."
  • Roadblocks requiring escalation.
  • Operational trends or recurring issue patterns.

Key Success Metrics

• Significant reduction in the "Incomplete" application backlog.
• Decreased average turnaround time from initial submission to "Complete" status.
• Measurable reduction in administrative workload for full-time admissions advisors.
• Consistently accurate documentation, tracking, and applicant communication.

About You

• Effective communication skills and the ability to connect with people with a variety of lived experiences
• Effective written and oral communication skills related to customer service and relationship management
• Strong organizational and time management skills
• Ability to organize and prioritize work
• High attention to detail and accuracy
• Commitment to diversity, equity, and inclusion
• A passion for working with teachers, an unshakable belief in their potential, and a strong commitment to the mission of Reach University

Your Experience

• Higher education experience is appreciated, but not necessary
• Previous service as a teacher is appreciated
• Previous experience in a customer-facing role with a high level of interaction is necessary.
• Intermediate to advanced skill in Excel, Word, PowerPoint, and Google Suite of products 

• Health Insurance: We provide medical, vision, and dental insurance plans to ensure you and your family are well-covered, plus additional wellness programs.
• Flexible Time Off: We offer a Flexible Time Off policy, empowering you to take the time you need when you need it, without the constraints of a traditional vacation policy.
• Flexible Remote-Only Workplace: Enjoy the freedom to work from anywhere with our flexible remote-only work environment, fostering a balance of workload and rest.
• Professional Development Support: We are committed to your growth and development, offering support for professional development opportunities to help you advance in your career.

Pay Rate: $25/hr, up to 25 hours a week

Equal Opportunity Employer
Reach University is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Reach University does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at [email protected] if you require a reasonable accommodation to complete this application.