Administrator, IT Systems

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As an Administrator, IT Systems, you will support enterprise infrastructure operations throughout the Americas. This role is responsible for the administration, maintenance, security, optimization, and support of enterprise systems and cloud services that enable reliable and secure business operations. The position works closely with other IT professionals and business stakeholders to support day-to-day operations while contributing to strategic infrastructure modernization and digital transformation initiatives.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

Systems Operations

+       Administer and support enterprise IT Systems including servers, cloud services, operating systems, authentication systems, storage, backups, and related technologies.

+       Monitor, maintain, troubleshoot, and optimize infrastructure platforms to ensure reliability, performance, and security.

Microsoft Platforms & Cloud Services

+       Support Microsoft 365, Active Directory, Entra ID, collaboration platforms, virtualization technologies, and cloud services used throughout the enterprise.

+       Assist with the implementation, administration, and continuous improvement of enterprise technology solutions and cloud-based services.

Security, Compliance & Continuity

+       Support cybersecurity initiatives through security hardening, vulnerability remediation, patch management, monitoring, and compliance activities.

+       Assist with business continuity, disaster recovery, backup, and recovery operations to support organizational resiliency.

Operational Support

+       Serve as a technical escalation resource for infrastructure and enterprise systems-related issues.

+       Develop and maintain technical documentation, standards, and operational procedures.

+       Collaborate with business users, vendors, and IT teams to support operational needs and strategic initiatives.

+       Participate in on-call rotation and support critical incidents, maintenance activities, and project implementations as required.

Qualifications

Required:

+     Bachelor’s degree in computer science, Information Technology, or a related field; equivalent experience may be considered.

+     Minimum 3–5 years of progressive experience supporting enterprise infrastructure and information systems within medium to large organizations.

+     Experience supporting mission-critical production systems and geographically distributed business environments.

+     Strong experience administering Microsoft-based infrastructure, identity management, cloud, collaboration, messaging, and endpoint management platforms.

+     Experience with enterprise operating systems, virtualization technologies, backup and recovery solutions, and cloud-hosted services.

+     Working knowledge of enterprise networking, security controls, authentication systems, and email security technologies.

+     Experience supporting cybersecurity initiatives including patch management, vulnerability remediation, compliance, and audit activities.

+     Experience supporting business continuity, disaster recovery, and operational resiliency programs.

+     Experience with scripting, automation, and process improvement initiatives.

+     Strong analytical, troubleshooting, and problem-solving abilities.

+     Effective organizational, prioritization, and time-management skills.

+     Strong written, verbal, documentation, and presentation skills.

+     Ability to communicate effectively with technical and non-technical stakeholders at all organizational levels.

+     Ability to support multiple initiatives and adapt to changing business priorities.

Preferred:

+     Microsoft, Azure, Microsoft 365, security, or cloud-related certifications.

+     Experience supporting cloud-first and hybrid enterprise environments.

+     Experience with IT service management (ITSM) platforms and operational frameworks such as ITIL, Agile, or COBIT.

+     Experience supporting enterprise business applications and large-scale infrastructure projects.

+     Experience supporting major incident response, organizational change initiatives, and technology transformation efforts.

+     Experience creating technical documentation, standards, and operational procedures.

+     Experience translating business requirements into technical solutions and communicating technical concepts to non-technical audiences.

+     Project management experience.

+     Experience working in a multinational organization.

The typical pay range for this role is $75,000 -104,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer,a VEVRAA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.