Administrative Support Assistant

The Administrative Support Assistant position is a cross-trained (Student Union Administration Office, Events and Planning Office, and Facilities work order system), front-line support role that provides excellent customer service and administrative assistance across multiple service areas within the Student Union Building. These service areas include the Welcome Desk, Administrative Desk, Events and Planning Office, and the Facilities/Maintenance team. They are the first point of contact for many who enter the Student Union Building, including students, staff, faculty, community members, and more. Administrative Support Assistants answer questions, direct people to various departments or locations, understand and navigate the work order system, and assist in reserving spaces. They ensure all feel welcome and receive efficient, helpful service. The SUB is looking for a candidate that can begin SUMMER 2026.

Key Responsibilities 

General: 
Follow established procedures and guidelines 
Follow confidentiality guidelines 
Crosstrain in multiple desk areas to ensure coverage and operational continuity 
Communicate effectively with supervisors and team members 
Maintain professionalism and friendly demeanor 

Welcome Desk Operations: 
Greet and assist students, staff, community members, and visitors with professionalism and in a friendly manner 
Answering general questions regarding campus locations, refer people to appropriate contacts, and have a working knowledge of campus information 
Maintain a welcoming, organized environment 
Ensure logs are up to date and maintained 

Administrative Desk Operations: 
Perform basic administrative tasks such as filing, scanning, and receiving mail. 
Support Administrative Office operations by assisting staff as needed 

Event Planning Operations: 
Reserving rooms 
Assist with scheduling and managing room reservations using EMS 
Communicate meeting space availability to customers 
Process requests, inquiries, updates, and cancellations 

Facilities: 
Knowledgeable in navigating work order system 
Ability to place and retrieve work orders for facilities team 

Required Qualifications:
Strong customer service and communication skills 
Ability to multitask and work independently 
Basic computer skills and willingness to learn now systems 
Strong organization and problem-solving skills 
Performs miscellaneous job-related duties as assigned 

Preferred Qualifications:
Prior customer service or administrative experience 
Prior experience with scheduling and booking meetings 
Prior experience with work order systems 
Bilingual skills (English/Spanish) preferred 

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.