Administrative Assistant
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HACIENDA GROUP
Phoenix, AZ, US
Summary
The Administrative Assistant manages daily office operations by handling phone communications, documenting patient interactions, and maintaining accurate electronic health records. They also support the healthcare team by processing referrals, managing prescription requests, and assisting with prior authorization submissions.
Job Description
Job DetailsJob Location: Los Ninos Home Health Medical Services Phoenix AZ - Phoenix, AZ 85042Job Title: Administrative Assistant
Department: Home Medical Services / Healthcare Operations
Position Summary
The Administrative Assistant provides essential administrative and customer service support to ensure efficient daily operations. This role serves as a primary point of contact for patients, healthcare providers, and internal staff by managing phone communications, documenting patient interactions, entering and maintaining accurate records, and following up on prescription-related requests.
Key Responsibilities
Answer incoming phone calls professionally and courteously.
Route and transfer calls to the appropriate departments or personnel.
Perform data entry of patient information, referrals, prescriptions, and other healthcare records.
Follow up with patients, providers, pharmacies, and insurance companies regarding prescription status and document correspondence in company system(s).
Maintain accurate and up-to-date electronic patient records.
Assist with prior authorization submissions
Respond to routine inquiries and provide excellent customer service.
Monitor and prioritize voicemail messages and return calls as appropriate.
Verify information received from patients and healthcare providers for completeness and accuracy.
Assist with general administrative duties including filing, scanning, faxing, emailing, and document management.
Ensure compliance with HIPAA and company privacy policies when handling patient information.
Support team members with special projects and additional administrative tasks as assigned.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QualificationsRequired:
High school diploma or equivalent.
Previous administrative, customer service, or healthcare office experience preferred.
Strong telephone etiquette and communication skills.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
Accurate data entry and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Strong organizational and time-management skills.
Preferred:
Experience working in a medical office, home healthcare, durable medical equipment (DME), or healthcare support environment.
Knowledge of medical terminology and prescription workflows.
Familiarity with electronic medical records (EMR/EHR) systems.
Competencies
Customer Service Excellence
Professional Communication
Attention to Detail
Organization and Multitasking
Teamwork and Collaboration
Problem-Solving Skills
Confidentiality and HIPAA Compliance
Work Environment: Office-based position with regular interaction with patients, healthcare providers, pharmacies, and internal staff via phone, email, and electronic systems.
