Administrative Assistant

Job Details: Job Location: SC Ashley Oaks - Charleston, SC, Salary Range: Undisclosed, ADMINISTRATIVE ASSISTANT 

Ashley Oaks Apartments - Charleston SC 29407

Salary - $22-to-$24 hour depending on experience

The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.

Key Responsibilities

Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
Manage high-volume phone calls, emails, and in-person inquiries
Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
Maintain and organize a large volume of resident files, leases, and compliance documentation
Process rent payments, assist with delinquency tracking, and support monthly reporting
Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
Assist with move-ins and move-outs, including unit readiness coordination and documentation
Prepare notices, correspondence, and community communications
Support property manager with reports, data entry, and operational tasks
Maintain office supplies and ensure smooth day-to-day office functionality
Assist with resident events and community engagement initiatives
Ensure compliance with company policies, fair housing regulations, and local/state requirements

Qualifications

High school diploma or equivalent required; Associate degree preferred
1–3 years of administrative, property management, or high-volume customer service experience
Experience in multi-family housing or large communities preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities

Key Competencies

Ability to handle high resident volume with professionalism and efficiency
Strong multitasking and time management skills
Customer-focused mindset with conflict resolution abilities
Team-oriented with a willingness to support multiple departments
Ability to maintain confidentiality and accuracy under pressure

Work Environment

Office setting within a residential apartment community
Frequent daily interaction with residents, prospects, and service vendors

Physical Requirements

Ability to sit, stand, and walk for extended periods
Occasional lifting of office supplies (up to 20 lbs)

Job Type: Full-time

Hours: 40 per week

Benefits

401(k)
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off

Schedule

8-hour shift
Monday to Friday

Ability to Commute (Required)

Charleston, SC 29407 

Work Location

In person

 
Qualifications: