Admin
Boost your chances before you apply.
YOUNGWILLIAMS INC
Columbus, OH, US
Summary
The Admin/CSR provides administrative and clerical support to the office while serving as a backup for other positions. They are responsible for responding to customer inquiries, assisting with special projects, and performing quality assurance procedures.
Job Description
Summary of Position
The Admin/CSR is responsible for administrative duties for the office. This position assists as needed and serves as back up for other office positions. The Admin/CSR responds to requests, assists with customer issues, and provides information and assistance to customers and staff as needed.
Essential Job Requirements
- Responds to inquiries, assesses situation, and provides accurate information in a courteous, polite and professional manner
- Provides administrative/clerical assistance for office
- Serves as Community Outreach partner
- Assists Management team with special projects as needed
- Provides assistance with document specialist duties as needed
- Performs Quality Assurance (QA) procedures as needed
- Processes mail and faxes in a timely manner
- Maintains confidentiality and security of information.
- Regular and timely attendance
- Other duties as assigned
Required Education
High School Diploma
Required Experience
Office experience preferred.
Government services make a powerful difference in the lives of children and families. YoungWilliams has decades of experience supporting government agencies. By working together, we help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve.
Whether we’re working with children, individuals, families, or government agencies, we approach every interaction with a focus on personal empowerment and professional collaboration. The programs we serve include child support, SNAP, TANF, LIHEAP, housing assistance, childcare assistance, and student financial aid.
We are in this business to help. We provide our partner agencies with the tools and technology they need to modernize their services, along with the expertise and insight to make sure everything runs smoothly. Our services include:
• Customer Service – centralized customer service centers, IVRs, Chatbots, web forms, and more
• Payment Processing – operations for processing electronic and paper payments, debit cards, website payment solutions, and more
• Centralized Operations – operations centers for processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and more
• Local Operations – walk-in customer service, in-person interviews, court hearings, community outreach, and more
• Knowledge Base Solutions – online libraries for agency policies, procedures, call scripts, work instructions, plans, and more
We make it:
• Easier to make a difference
• Easier for government agencies to deliver services
• Easier for people to access services
Together, we make a difference
Founded
1994
Company size
1,001-5,000 employees
Industry
Government Administration
Org type
Privately Held
Headquarters
Ridgeland, MS
Government services make a powerful difference in the lives of children and families. YoungWilliams has decades of experience supporting government agencies. By working together, we help our partner agencies streamline their processes, increase efficiency, and provide a more personalized experience for the people they serve.
Whether we’re working with children, individuals, families, or government agencies, we approach every interaction with a focus on personal empowerment and professional collaboration. The programs we serve include child support, SNAP, TANF, LIHEAP, housing assistance, childcare assistance, and student financial aid.
We are in this business to help. We provide our partner agencies with the tools and technology they need to modernize their services, along with the expertise and insight to make sure everything runs smoothly. Our services include:
• Customer Service – centralized customer service centers, IVRs, Chatbots, web forms, and more
• Payment Processing – operations for processing electronic and paper payments, debit cards, website payment solutions, and more
• Centralized Operations – operations centers for processing and tracking applications, legal documents, mail, email, worklists, system-generated tasks, and more
• Local Operations – walk-in customer service, in-person interviews, court hearings, community outreach, and more
• Knowledge Base Solutions – online libraries for agency policies, procedures, call scripts, work instructions, plans, and more
We make it:
• Easier to make a difference
• Easier for government agencies to deliver services
• Easier for people to access services
Together, we make a difference
Founded
1994
Company size
1,001-5,000 employees
Industry
Government Administration
Org type
Privately Held
Headquarters
Ridgeland, MS
