Account Specialist, Government

Stericycle is now part of WM.  To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

I. Job Summary

Under general direction, provides timely response of customer inquiries up to and including pick-ups, billing (WAWF), payments, product orders, etc., and all other aspects of a customer's needs. Grow new and secured base business through service level upgrades and expanded product offerings for assigned Accounts. Assists with projects from management and oversees the servicing and relationship management of Federal, State, Local Government, and National Broker customers.

II. Essential Duties and Responsibilities
 

• Answers and processes assigned government and national broker customer inquiries received via telephone, email, and mail. Including but not limited to: contract terms and conditions, pricing concerns, modifications, new orders, pickups, etc.
• Assist in routing and reviewing government bids and contracts, i.e., forward to appropriate party, assist in completing paperwork, provide necessary follow-up, etc.
• Maintain government and national broker customer contract and ensure all additions, changes, etc. are current within the billing system
• Works with the Corporate Accounts Manager and Contract Admin on pricing updates. Works with appropriate Inter-Departmental contracts to prepare and distribute invoices and collections for assigned customers. Calls/contacts customers, when necessary, regarding outstanding balances
• Provide regular customer follow-up to ensure needs are addressed in a timely and efficient manner
• Understand and maintain pricing for all assigned and new Corporate Accounts and implement Corporate Agreements that are consistent with WMHS’s financial objectives. Ensures that additions, changes, and deletions to all customer information is correctly updated within the billing systems. Coordinates departmental price adjustments, contract renewals, and notice of change, updates and tracking, as appropriate. Uploads contract data onto public drive when necessary
• Provide feedback to management on ways to increase efficiencies and effectiveness of servicing customer’s needs
• Support special projects required for servicing customers and WMHS business
• Perform other duties and responsibilities, as assigned

III. Qualifications 

A. Required Qualifications 
 

• High School Diploma or the equivalent in related work experience demonstrating excellent customer service and phone skills
• 3 years of work experience, preferably in a customer service environment, or the equivalent in related work experience

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: The expected base pay range for this remote position is $20.24 - $23.56. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.