Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Job Summary

The Account Specialist supports the successful execution of client engagement initiatives by coordinating project activities, monitoring program performance, and ensuring contract compliance. This role partners with internal cross-functional teams and external clients to manage project plans, support implementation and launch activities, prepare client deliverables, and contribute to training and continuous improvement efforts. The ideal candidate is highly organized, analytical, and customer-focused, with the ability to manage multiple priorities while fostering strong client relationships.

Project & Program Coordination

• Coordinate project plans, work plans, and cross-functional activities to ensure program milestones, contract requirements, and client deliverables are achieved.
• Monitor program performance through reporting, data analysis, status tracking, and end-user testing to support continuous operational improvement.
• Assist with implementation and launch activities, including coordinating meetings, documentation, training, and project communications.

Client Relationship Management

• Support client engagement activities by participating in client meetings, preparing agendas, developing status reports, and serving as a backup point of contact.
• Build productive relationships with key client stakeholders by understanding organizational structures, decision-making processes, and client objectives.
• Partner with client engagement leadership to promote client satisfaction and provide responsive support throughout the client lifecycle.

Training & Business Development Support

• Develop and deliver presentations, training materials, and product education for both internal teams and external clients.
• Identify organizational training needs and collaborate with cross-functional teams to improve knowledge sharing and operational effectiveness.
• Support business development efforts by tracking RFP opportunities, evaluating solicitation relevance, maintaining opportunity data, and developing knowledge of PPL's products and services.

Required Skills:

• Excellent client relationship skills 
• Excellent oral and written communication skills 
• Strong analytical, organizational, and presentation skills 
• Strong attention to detail 
• Ability to speak publicly effectively. 
• Proficiency in Microsoft Office products – Excel, Word, and PowerPoint.  
• Ability in building and maintaining business relationships with clients by coordinating efficient and effective services. 
• Ability to think and work independently when necessary and collaborate across teams to get needed information.
• Ability to and  meet aggressive deadlines.

Qualifications:
Education: Bachelor's Degree or 5 years’ experience required. Master’s degree a plus. 
Experience: 3-5 years’ experience in business administration, healthcare, human services or public sector required; Experience with a health or human services agency or managed care organization is a plus. 

PMP a plus. 

Working Conditions:     

Office setting. Local, statewide, and national travel required. 

Supervisory Responsibility (If applicable):    

May have supervisory, but not managerial responsibility for 1-2 people. 

Compensation & Benefits:
401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off 
Continuing Education Assistance Program
Employee Assistance Program

Compensation Range: $65,000-$70,000

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!