Account Specialist

Inside Sales Specialist

United States – Remote

The Inside Sales Specialist serves as a key commercial partner to the Outside Sales team by supporting a portfolio of assigned accounts and helping drive customer engagement and growth. This role focuses on strengthening relationships with hearing-care providers, coordinating customer needs, and ensuring a seamless customer experience across sales, operations, and internal teams.

The specialist helps reduce friction in ordering and pricing workflows while supporting account activities such as customer reviews, outreach initiatives, and follow-up actions. This role requires strong business judgment, attention to detail, and the ability to communicate insights clearly to both customers and internal stakeholders.

Responsibilities:

• Maintain relationships with assigned customer accounts and key contacts

• Support outreach initiatives and upsell activities aligned with field sales priorities

• Coordinate customer requests end-to-end, including intake, escalation, updates, and resolution

• Schedule and coordinate customer touchpoints, meetings, and follow-up activities

• Prepare pricing requests and route approvals according to internal processes

• Support order workflow coordination and follow up on order status when needed

• Build account review materials and summarize customer trends, opportunities, and insights

• Create clear PowerPoint presentations for customer reviews, internal updates, and QBRs

• Manage complaint intake and ensure accurate documentation and routing of customer issues

• Identify patterns or recurring issues within assigned accounts and help drive solutions

More about you:

• High school diploma or equivalent required

• Bachelor’s degree preferred

• Experience in inside sales, customer support, or account coordination roles

• Strong communication and relationship-building skills

• Excellent organization and follow-through when managing multiple priorities

• Proficiency with Microsoft Office tools including PowerPoint and Excel

• Experience with CRM systems such as Salesforce preferred

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected] Sonova Human Resources

What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $64K to $78K . This role is also commission eligible.